NICHOLAS KLASSEN
Avondale
Summary
Skilled at providing exceptional customer service, supporting sales needs, and merchandising products. Excellent teamwork and communication strengths.
Overview
4
4
years of professional experience
Work History
Shift Lead
BestBuy
09.2024 - Current
- Dealt with customers face to face
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Established positive rapport with customers and staff members alike through strong communication skills.
Sales and Service
LES SCHWAB TIRE CENTER
04.2021 - 07.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Managed Inventory and ensured accuracy of stock
Education
GED -
General Studies
01-2022
Skills
- Proficient with computers
- Customer Service
- Conflict resolution
- Hand tool proficiency
- Loss prevention
- Coaching and mentoring
- Inventory management
- Conflict management
- Proficient with Microsoft Office
- Verbal and written communication
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Shift Lead
BestBuy
09.2024 - Current
Sales and Service
LES SCHWAB TIRE CENTER
04.2021 - 07.2024
GED -
General Studies