Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Krendl

Gilbert

Summary

Dynamic sales associate with extensive experience in driving revenue growth through strategic customer engagement and product knowledge. Proven track record in building lasting client relationships and exceeding sales targets consistently.

Overview

6
6
years of professional experience

Work History

Sales Associate

VIP Airsoft
Gilbert
08.2022 - Current
  • Assisted customers in selecting airsoft products and equipment.
  • Managed inventory levels and organized merchandise displays.
  • Processed sales transactions using point-of-sale systems.
  • Provided product demonstrations to educate customers on features.
  • Collaborated with team members to enhance customer service experiences.
  • Resolved customer inquiries and complaints effectively and professionally.
  • Participated in training new staff on sales procedures and product knowledge.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Vice President

SkilCheck Services
Gilbert
03.2019 - Current
  • Directed strategic initiatives to enhance service delivery and client satisfaction.
  • Oversaw budget management and resource allocation across multiple projects.
  • Led training programs to improve staff skills and operational efficiency.
  • Analyzed market trends to inform business development strategies and decisions.
  • Facilitated communication between senior leadership and operational teams for alignment.
  • Collaborated with cross-functional teams to develop innovative solutions for clients.
  • Developed and executed strategic plans to support the vision of the organization.
  • Identified problems and implemented solutions to better streamline operations.

Call Center Representative

Stor Quest Self Storage
Marana
02.2019 - 12.2019
  • Assisted customers with inquiries about storage unit availability and pricing.
  • Managed customer accounts using proprietary software for billing and reservations.
  • Resolved customer complaints effectively through active listening and problem-solving skills.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Navigated through computer systems to review information and respond appropriately to callers.

Education

High School Diploma -

Ironwood Ridge High School
Marana, AZ
05-2021

Skills

  • Customer education
  • Product demonstrations
  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Staff training
  • Conflict resolution

Timeline

Sales Associate

VIP Airsoft
08.2022 - Current

Vice President

SkilCheck Services
03.2019 - Current

Call Center Representative

Stor Quest Self Storage
02.2019 - 12.2019

High School Diploma -

Ironwood Ridge High School

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Nicholas Krendl