Nicholas Matas
Mesa,AZ
Summary
At Lowe's Home Improvement, I excelled as a Customer Service Representative, leveraging merchandising and data entry skills to enhance customer satisfaction. Known for developing empathetic client relationships, contributed to sales growth through detailed scanning and stocking, informed product recommendations and exceptional service, training new staff, and maintaining high service standards, showcasing a blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowe's Home Improvement
12.2018 - 04.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Cultivated skills involving scanning, locating, and moving various merchandise.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ06-2018
Skills
- Customer service
- Order processing
- Critical thinking
- Data entry
- Merchandising
- Computer proficiency
- Payment processing
Timeline
Customer Service Representative
Lowe's Home Improvement
12.2018 - 04.2023
High School Diploma -
Red Mountain High School
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