Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas McSpadden

Gilbert

Summary

Analytical and customer focused finance professional with 3 years of retail banking experience and a Bachelors degree in Finance. Proven record of building strong client relationships, advising on personal banking products, and ensuring compliance regulations. Skilled in supporting customers in financial education, managing high-volume operations, and cross-selling products. Recognized in fraud prevention, problem-solving ability and exceptional customer service while contributing to branch performance and growth.

Overview

4
4
years of professional experience

Work History

Retail Relationship Banker

BMO
10.2023 - Current
  • Supported operational improvements during the Bank of the West transition, reviewing processes for efficiency and compliance.
  • Built and maintained relationships with business clients through site visits and excellent customer service.
  • Accomplished various account opening and lending goals to stay near the top of bankers in the market.
  • Trained new hires on customer service policies and procedures.

Owner / Notary Signing Agent

Nick's Notary
07.2023 - 10.2023
  • Verified client identities, reviewed loan documents for accuracy, and ensured compliance with signing requirements.
  • Coordinated with loan officers and customers to complete documentation within regulatory deadlines.
  • Maintained high attention to detail while protecting sensitive client information.

Retail Banker

Hills Bank and Trust Company
09.2022 - 07.2023
  • Learned and developed retail banking operations through mentorships and growth oriented drive.
  • Assisted customers with banking transactions, resolving issues while ensuring regulatory compliance.
  • Led bank in fraud detection preventing significant loss for customers and bank, ensuring compliance and risk reduction.

Finance Contractor

Billion Automotive
06.2021 - 08.2022
  • Collaborated with finance managers to finalize auto loans, verifying compliance with lending regulations.
  • Ensured loan documentation accuracy and adherence to funding requirements.
  • Managed and trained new car lot attendants to maintain business operations and communication.

Education

B.B.A. - Finance

Tippie College of Business, University of Iowa
Iowa City, IA
01.2022

Skills

  • Customer Service
  • Loan originating
  • Cash handling
  • Client retention strategies
  • Loss prevention
  • Microsoft Suite
  • Financial Analysis
  • Written and verbal communication

Timeline

Retail Relationship Banker

BMO
10.2023 - Current

Owner / Notary Signing Agent

Nick's Notary
07.2023 - 10.2023

Retail Banker

Hills Bank and Trust Company
09.2022 - 07.2023

Finance Contractor

Billion Automotive
06.2021 - 08.2022

B.B.A. - Finance

Tippie College of Business, University of Iowa
Nicholas McSpadden