Nicholas McSpadden
Gilbert
Summary
Analytical and customer focused finance professional with 3 years of retail banking experience and a Bachelors degree in Finance. Proven record of building strong client relationships, advising on personal banking products, and ensuring compliance regulations. Skilled in supporting customers in financial education, managing high-volume operations, and cross-selling products. Recognized in fraud prevention, problem-solving ability and exceptional customer service while contributing to branch performance and growth.
Overview
4
4
years of professional experience
Work History
Retail Relationship Banker
BMO
10.2023 - Current
- Supported operational improvements during the Bank of the West transition, reviewing processes for efficiency and compliance.
- Built and maintained relationships with business clients through site visits and excellent customer service.
- Accomplished various account opening and lending goals to stay near the top of bankers in the market.
- Trained new hires on customer service policies and procedures.
Owner / Notary Signing Agent
Nick's Notary
07.2023 - 10.2023
- Verified client identities, reviewed loan documents for accuracy, and ensured compliance with signing requirements.
- Coordinated with loan officers and customers to complete documentation within regulatory deadlines.
- Maintained high attention to detail while protecting sensitive client information.
Retail Banker
Hills Bank and Trust Company
09.2022 - 07.2023
- Learned and developed retail banking operations through mentorships and growth oriented drive.
- Assisted customers with banking transactions, resolving issues while ensuring regulatory compliance.
- Led bank in fraud detection preventing significant loss for customers and bank, ensuring compliance and risk reduction.
Finance Contractor
Billion Automotive
06.2021 - 08.2022
- Collaborated with finance managers to finalize auto loans, verifying compliance with lending regulations.
- Ensured loan documentation accuracy and adherence to funding requirements.
- Managed and trained new car lot attendants to maintain business operations and communication.
Education
B.B.A. - Finance
Tippie College of Business, University of Iowa
Iowa City, IA01.2022
Skills
- Customer Service
- Loan originating
- Cash handling
- Client retention strategies
- Loss prevention
- Microsoft Suite
- Financial Analysis
- Written and verbal communication
Timeline
Retail Relationship Banker
BMO
10.2023 - Current
Owner / Notary Signing Agent
Nick's Notary
07.2023 - 10.2023
Retail Banker
Hills Bank and Trust Company
09.2022 - 07.2023
Finance Contractor
Billion Automotive
06.2021 - 08.2022
B.B.A. - Finance
Tippie College of Business, University of Iowa