NICHOLAS MITCHELL
Phoenix
Summary
Dynamic professional with over 12 years of experience in customer service and sales within the luxury retail sector, adept at cultivating strong customer relationships and accurately assessing client needs. Proven ability to deliver exceptional service through effective communication and interpersonal skills, ensuring a superior customer experience. Highly organized and dependable, capable of managing multiple priorities while maintaining a positive attitude. Eager to leverage expertise in a boutique environment, demonstrating a commitment to team success through a willingness to embrace additional responsibilities.
Overview
13
13
years of professional experience
Work History
Senior Client Advisor
Dolce & Gabbana
Scottsdale, AZ, AZ
09.2023 - Current
- Developed strong relationships with customers by providing exceptional customer service.
- Provided detailed product knowledge to customers.
- Managed the maintenance of the sales floor, ensuring it was clean and presentable at all times.
- Conducted research on current trends in luxury fashion industry.
- Collaborated with team members to achieve sales goals.
- Assisted with store buy of handbags to improve product assortment to enhance and drive handbag sales
- Identified opportunities for improving operational efficiency within the store environment.
- Suggested additional items based on customer needs and preferences.
- Executed daily store operations including opening and closing procedures.
- Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's needs.
Client Advisor and Chanel Brand Ambassador
Neiman Marcus
Scottsdale, AZ
01.2022 - 09.2023
- Advised clients on merchandise selection and location, fostering positive engagement to identify product needs and preferences.
- Executed purchasing strategies for Chanel ready-to-wear collections to enhance store offerings.
- Streamlined product procurement processes to support associates in fostering brand loyalty and driving productivity.
- Drove business expansion by acquiring products during buying events and from alternative store locations.
- Developed and implemented visually appealing merchandise displays to drive shopper engagement and highlight key pieces.
- Built customer loyalty and retention by delivering excellent service and increased brand loyalty.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Maintained a book of over a 1.3 million dollars in first year in the store.
Designer Brand Ambassador and Style Advisor
Saks Fifth Avenue
Phoenix, AZ
10.2020 - 01.2022
- Approached clients and interacted in natural conversation with goal of developing brand loyalty.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to clients in-store and by telephone, going above and beyond to serve needs.
- Answered client questions about products and services, helped locate merchandise, and promoted key products.
Sales Associate
Michael Kors
Scottsdale, AZ
10.2013 - 10.2020
- Engaged with clients to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved client challenges by offering relevant products and services.
- Managed inventory levels, ensuring timely restocking of merchandise on the sales floor.
Hair Stylist
Toni & Guy Salon
Gilbert, AZ
07.2014 - 09.2020
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Trained new cosmetologists on current and classic techniques.
- Certified educator.
Education
Licensed Cosmetologist - Cosmetology
Toni & Guy Hairdressing Academy
Scottsdale, AZ06-2014
Skills
- Sales Expertise
- Brand Awareness and Identity
- Effective Communicator
- Relationship Builder
- Floor Operations and Displays
- Communication Skills
- Staff Training
- Relationship Management
Timeline
Senior Client Advisor
Dolce & Gabbana
09.2023 - Current
Client Advisor and Chanel Brand Ambassador
Neiman Marcus
01.2022 - 09.2023
Designer Brand Ambassador and Style Advisor
Saks Fifth Avenue
10.2020 - 01.2022
Hair Stylist
Toni & Guy Salon
07.2014 - 09.2020
Sales Associate
Michael Kors
10.2013 - 10.2020
Licensed Cosmetologist - Cosmetology
Toni & Guy Hairdressing Academy