Nicholas Sanford
Phoenix
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Proficient in C++ and adept at managing high-pressure situations. Capable of coordinating with team members and delivering results efficiently. Proven ability to handle multitasking, problem-solving, and maintaining a positive work environment.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Marriott
10.2023 - 03.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Warehouse Worker
Amazon
12.2021 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Soccer Referee
North County Soccer Park
05.2018 - 07.2019
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Managed front desk concessions in between games and competitions.
- Counted the cash drawer for inconsistencies.
Education
Aerospace Engineering
Arizona State University
Tempe, AZ08-2027
High School Diploma -
Cathedral Catholic High School
San Diego, CA05-2019
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Proficient in C, JavaScript, Matlab, and Java
- SolidWorks Modeling Experience
Languages
English
Native or Bilingual
Spanish
Limited Working
Japanese
Limited Working
French
Elementary
Interests
- Designing and Printing 3D Models
- Video Gaming
- Coding and Programming
- Electronics and Circuit Building
- Digital Art and Animation
- Crafting and DIY Projects (Costumes, props, wigs, etc)
- Gym Workouts
- Dancing
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
Timeline
Front Desk Agent
Marriott
10.2023 - 03.2025
Warehouse Worker
Amazon
12.2021 - 08.2022
Soccer Referee
North County Soccer Park
05.2018 - 07.2019
Aerospace Engineering
Arizona State University
High School Diploma -
Cathedral Catholic High School
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