NICHOLE ANTON
Phoenix
Summary
Expert in managing client accounts and fostering strong relationships to enhance customer satisfaction and drive revenue growth. Analytical decision-making supports effective issue resolution and strategic planning, contributing to successful sales outcomes.
Overview
26
26
years of professional experience
Work History
Relationship Manager
Packform USA
Phoenix
10.2024 - Current
- Managed client accounts, ensuring timely responses and effective issue resolution to enhance client satisfaction.
- Cultivated strong client relationships through regular communication and support.
- Provided tailored solutions to meet unique customer needs and preferences.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to evaluate progress, identify growth opportunities, and address concerns, fostering strong client engagement.
- Provided ongoing support throughout sales cycle by promptly responding to inquiries, resolving issues, and following up on requests to maintain client trust.
- Developed strategies to attract new customers while retaining existing ones.
- Monitored industry trends to adapt strategies for competitive advantage effectively.
- Analyzed market trends and identified potential new customers through research activities.
Sales Executive
Arizona Corrugated Container
Mesa
06.2024 - 10.2024
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Negotiated pricing and terms with customers to close sales effectively.
- Developed strong relationships with clients to understand their packaging needs.
- Sourced new sales opportunities through inbound lead follow-up.
- Conducted market research to identify new sales opportunities and trends.
- Collaborated with production teams to ensure timely order fulfillment.
- Maintained accurate records of customer interactions in the CRM system.
Account Coordinator
BERLIN PACKAGING
Phoenix
01.2016 - 06.2024
- Key point of contact for strategically critical accounts responsible for approximately $14 million in overall sales.
- Skilled in upselling, consistently generating new sales within new, reactivated, and existing customer base.
- Mitigated customer complaints within portfolio, enhancing overall customer relationships.
- Oversee invoice adjustments including variances to quickly resolve customer claims and account holds.
- Processed all orders and entered data into the system to ensure timely completion and support co-worker efficiency.
- Directed marketing efforts for Phoenix Sales Office, increasing visibility and engagement.
- Served as quality specialist representative for the Phoenix Sales Office, ensuring high standards in service delivery.
- Contributed to a global hybrid packaging company focused on providing sustainable packaging options.
Inside Sales Representative
ARAUCO NORTH AMERICA
Fort Mill
01.2015 - 01.2016
- Initial point of contact for key accounts responsible for approximately $8 million in overall sales.
- Skilled in upselling, consistently generating new sales within existing customer base.
- Analyzed sales history and trends using QlikView to identify new sales opportunities.
- Managed customer complaints in database, enhancing overall customer satisfaction.
- Oversaw and managed variances, including clearing invoice adjustments and working quickly for resolution for all customer claims.
- Processed orders and entered data into the system to ensure timely completion and support co-workers.
- A global leader in the manufacturing of sustainable forest product solutions.
Key Account Specialist
LIVINGSTON AND HAVEN
Charlotte
01.2012 - 01.2015
- Increased customer sales base by 50% in 24 months with exemplary customer service and fostering of client relations.
- Developed account management plan to enhance records retention, elevate customer support, and identify future sales opportunities while achieving business objectives.
- Responded to customer requests to enhance satisfaction and facilitate future sales.
- Develop agendas and schedule meetings with clients, detail key notes, perform follow-up requests and implement plans of action for applicable items requiring resolution.
- Ensured client deliverables were aligned with company contracted terms and conditions in addition to internal protocols.
- Managed operations for southeast industrial technology provider specializing in automation and fluid systems.
Senior Customer Service Coordinator
BOSCH REXROTH CORPORATION
Hoffman Estates
01.2000 - 01.2012
- Coordinated purchase orders, customer service, proposal preparation, staff training, and special projects for large customers to enhance client satisfaction.
- Led and initiated cross-over sales to existing customers with purchase orders, fulfilling needs, improving customer satisfaction, and increasing revenues.
- Clarified purchase order payment terms and conditions through consultations with customers, ensuring alignment with expectations.
- Prepared and submitted tailored proposals to customers, aligning solutions with their needs.
- Reviewed purchase orders with sales team to ensure costing process included a set amount of profit pursuant aligned to company policies.
- Provided new hire training with key knowledge and information to facilitate staff development plans and meet business goals and objectives.
- Oversaw large projects for OEMs and end users of the product and service.
- A provider of global mechanical and plant engineering services specializing in cutting-edge technology and unique industry knowledge.
Education
Some College (No Degree) -
Herscher, IL
Herscher, ILSkills
- Client relations and vendor management
- Relationship building
- New business development
- Sales cycle optimization
- Strategic planning and project management
- Consultative proficiency
- SAP systems proficiency
- Salesforce proficiency
- Microsoft Office Suite expertise
- Conflict resolution strategies
Awards
- Character Award, Livingston and Haven, 2014
- Customer Focus Award, Livingston and Haven, 2013
Timeline
Relationship Manager
Packform USA
10.2024 - Current
Sales Executive
Arizona Corrugated Container
06.2024 - 10.2024
Account Coordinator
BERLIN PACKAGING
01.2016 - 06.2024
Inside Sales Representative
ARAUCO NORTH AMERICA
01.2015 - 01.2016
Key Account Specialist
LIVINGSTON AND HAVEN
01.2012 - 01.2015
Senior Customer Service Coordinator
BOSCH REXROTH CORPORATION
01.2000 - 01.2012
Some College (No Degree) -
Herscher, IL