Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nichole Castillo

Rio Rico

Summary

Experienced communications professional specializing in crafting and executing effective communication strategies to enhance organizational visibility and stakeholder engagement. Demonstrates expertise in public relations and collaborative skills. Skilled in managing public relations, executing strategic communication plans, and fostering collaboration to drive impactful outcomes. Recognized for developing impactful communication campaigns, managing media relations, and adapting messaging for diverse audiences under tight deadlines.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Communications Officer

Santa Cruz County Sheriff’s Office
02.2023 - Current
  • Knowledge of road, location, and addresses of buildings and landmarks in Santa Cruz County.
  • Simultaneously maintain close contact with field units, communicating with department employees, other law enforcement and criminal justice agencies, emergency service providers and the general public to obtain and disseminate information.
  • Answer, evaluate and prioritize incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing and/or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps.
  • Skilled in maintaining calm and functioning appropriately during emergency situations and communicating with people experiencing varying degrees of hysteria.
  • Ability to communicate clearly and effectively, both verbal and in writing.
  • Skilled on working in a multi-tasking environment, subject to quick-changing priorities.
  • Knowledge of legal terminology.
  • Enter and validate data on warrants, stolen items, missing subjects; operate ACJIS to enter and retrieve law enforcement information.
  • Skill in serving as a knowledgeable resource for the general public.
  • Ability to maintain effective working relationships with internal departments and the general public.
  • Skilled in speaking clearly and effective listening.
  • Work independently with minimal supervision, exercising good judgment in the safeguarding of confidential or sensitive information.

Intelligence analyst

Santa Cruz County Sheriff’s Office/HIDTA
08.2022 - 02.2023
  • Prepared a variety of records, reports, and correspondence, using appropriate formats.
  • Skilled in applying judgement in the release of confidential information.
  • Maintained database files; retrieved documents as necessary for analyst to review.
  • Attended meeting and training sessions with other law enforcement staff.
  • Answered telephones and radio for staff members.
  • Established and maintained effective working relationships with other county personnel, outside agencies, and the general public.
  • Followed complex oral and written instructions, polices, and procedures.
  • Assisted agents with translations; Spanish to English.
  • Knowledge of office management/administrative support practices and procedures.
  • Skilled in operating a variety of office equipment.
  • Knowledge of legal terminology.
  • Maintained appropriate security and confidentiality of information created or encountered in the performance of assigned duties
  • Assisted legal staff with gathering information, preparing documents and managing case files related to narcotics cases.

Booking Clerk

Santa Cruz County Sheriff’s Office
08.2019 - 08.2022
  • Prepared reports to document arrest information such as names, address, charges, and arrest information to include arresting officer.
  • Recorded personal property and money of detainees and prepared property for storage.
  • Logged and input arrest information into jail’s computer information system.
  • Monitored and reviewed arrest registers using computer-based information system to ensure accuracy and timely processing of detainees in accordance with procedural requirements.
  • Reviewed booking reports of detainees arrested to verify completeness and accuracy of reports.
  • Prepared court dockets and facilitate the release of detainees who had posted bail.
  • Communicated with local Superior and Justice Courts.
  • Answered telephones, took messages for jail staff, and transferred calls to appropriate parties.
  • Answered public inquiries as to facility procedures, status of detainees, release dates and court dates.
  • Maintained both confidential and public office files and records.

Sales Associate/ Cashier

Marshalls
10.2018 - 07.2019
  • Handled customer inquiries regarding store goods and services.
  • Received payments by cash, checks, and credit cards.
  • Issued receipts, refunds, credits, or change due to customers.
  • Learned, practiced, and upheld all company policies, standards, and procedures.
  • Maintained a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
  • Treated all customers and associates with respect and courtesy; friendly and professional at all times.
  • Promoted credit and loyalty programs during customer interactions.
  • Maintained all organizational, cleanliness, and recovery standards for the sales floor and participated in the maintains/ cleanliness of the entire store.
  • Provided and accepted ongoing recognition and constructive feedback.
  • Adhered to all labor law, policies, and procedures.

Education

Pima Community College
Nogales, AZ
08.2019

undefined

Nogales High School
Nogales, AZ
01.2017

Skills

  • Proficient in English and Spanish
  • Punctual
  • Problem solving
  • Dependable in responsibilities
  • Adaptable learning skills
  • Quick adaptation to challenges
  • Well written communication and verbal skills
  • Effective time management skills

Certification

  • -IS-100.C: Introduction to incident command system, ICS-100
  • -IS-200.C: Basic incident command system for initial response ICS-200
  • -IS-700.B: An introduction to the national incident management system
  • -IS-800.D: National response framework, an introduction



Timeline

Communications Officer

Santa Cruz County Sheriff’s Office
02.2023 - Current

Intelligence analyst

Santa Cruz County Sheriff’s Office/HIDTA
08.2022 - 02.2023

Booking Clerk

Santa Cruz County Sheriff’s Office
08.2019 - 08.2022

Sales Associate/ Cashier

Marshalls
10.2018 - 07.2019

undefined

Nogales High School

Pima Community College

Similar Profiles

CREATE PROFILE
Nichole Castillo