Nichole Edger
Phoenix
Summary
Experienced desk attendant with expertise in customer service enhancement, cash management, and staff training. Proven track record in problem-solving and event coordination, aiming to elevate guest experiences. Background in call center operations adds to versatile skill set.
Overview
8
8
years of professional experience
Work History
Desk Attendant
Bowlero
Chandler
06.2023 - Current
- Greeted customers warmly to enhance overall guest experience.
- Assisted guests with lane assignments and shoe rentals, ensuring efficiency.
- Managed cash register operations, accurately handling customer transactions.
- Provided information on bowling events and promotions to patrons.
- Responded promptly and courteously to customer inquiries and resolved issues.
- Organized special events, including birthday parties and leagues, for guest enjoyment.
- Trained new employees on daily operations and service standards.
- Addressed customer questions regarding lane availability, pricing, and services offered.
League Service Recorder
Bowlero
Chandler
06.2023 - Current
- Recorded customer scores and maintained accurate data in bowling systems.
- Coordinated with staff to facilitate seamless lane assignments.
- Prepared League night logistics, including recaps and standing sheets for upcoming events.
Escape Room Manager
Twiisted Riddles
Goodyear
09.2019 - 10.2023
- Managed daily operations of immersive escape room experiences.
- Trained and supervised staff in customer service and game facilitation.
- Ensured safety protocols and maintenance of equipment were followed.
- Implemented marketing strategies to increase visibility and bookings.
- Assisted in designing puzzles, challenges and clues that would be used in the escape rooms.
- Organized special events such as corporate team building activities at the escape room facility.
- Trained new employees in customer service techniques, policies and procedures related to running an escape room business.
- Talked to coworkers using computers, radios and other electronic devices.
Web Support Agent
Discover Card Financial Services
Phoenix
09.2017 - 04.2021
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with account inquiries and transaction issues across phone, chat, and email.
- Provided technical support for online banking and mobile application use.
- Documented customer interactions accurately in CRM system.
- Maintained up-to-date knowledge of financial products to deliver informed assistance.
Education
High School Diploma -
Santa Susana High School
Simi Valley, CA06-2011
Skills
- Customer service and engagement
- Cash handling and score tracking
- Data analysis and recording
- Technical support
- Staff training
- POS systems expertise
- Microsoft Office proficiency
- Computer literacy
- Call center operations
Timeline
Desk Attendant
Bowlero
06.2023 - Current
League Service Recorder
Bowlero
06.2023 - Current
Escape Room Manager
Twiisted Riddles
09.2019 - 10.2023
Web Support Agent
Discover Card Financial Services
09.2017 - 04.2021
High School Diploma -
Santa Susana High School