Nichole Franklin
Phoenix
Summary
Medical Records Specialist with significant experience in managing patient information and ensuring data accuracy. Adept at utilizing electronic health record systems and safeguarding patient confidentiality. Strong focus on teamwork and adaptability, consistently meeting organizational goals and supporting colleagues. Known for reliability, effective communication, and results-driven mindset.
Overview
14
14
years of professional experience
Work History
Medical Records Specialist
Arizona Endoscopy Center
09.2022 - Current
- Process medical records requests from outside providers according to facility, state, and federal law.
- Maintain patient records in compliance with security regulations.
- Review charts and flag incomplete or inaccurate information.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Manage the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provide outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Reduce errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
- Obtain necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
Customer Service Associate
Cake Arts
08.2021 - 09.2022
- Demonstrated items to customers and created customer awareness, interest and sales.
- Executes excellent sales floor merchandising and selling.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided ongoing guest service.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Records Specialist
Adelante Healthcare
04.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Managed electronic medical records for patients.
- Reviewed recordkeeping procedures for patients and doctors.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
Front Office Receptionist
Equip Church
09.2011 - 03.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Provided clerical support, addressing routine and special requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Identified visitors' needs to offer solutions and information.
- Produced high-quality communications for internal and external use.
- Prepared meeting rooms and materials and recorded important information.
- Increased productivity by cleaning and organizing supplies.
- Interacted with customers by phone, email or in-person to provide information.
- Routed business correspondence, documents and messages to correct departments and staff members.
Education
Certificate of Completion in Pastry -
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ03-2024
Associate of Arts -
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2018
High School Diploma -
Metropolitan Arts Institute
Phoenix, AZ05.2007
Skills
- Inbound and Outbound Calling
- Scheduling
- Client Needs Assessment
- Guest Services
- Cash Handling
- Cleaning
- Quality Management
Timeline
Medical Records Specialist
Arizona Endoscopy Center
09.2022 - Current
Customer Service Associate
Cake Arts
08.2021 - 09.2022
Medical Records Specialist
Adelante Healthcare
04.2020 - 02.2021
Front Office Receptionist
Equip Church
09.2011 - 03.2020
Certificate of Completion in Pastry -
Maricopa Community Colleges - Scottsdale Community College
Associate of Arts -
Maricopa Community Colleges - Phoenix College
High School Diploma -
Metropolitan Arts Institute
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