Nichole Richardson
Buckeye
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Team Member
Sedgwick Claims Management
2024.01 - 2024.09
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Enhanced customer satisfaction by consistently providing friendly and efficient service.
- Ensured timely resolution of customer inquiries by liaising with other departments and providing detailed information on products, services, or policies.
- Resolved customer complaints professionally, ensuring a positive resolution for both parties.
- Actively participated in team meetings and training sessions to stay up-to-date on company news, policies, procedures, or changes affecting our work environment or job responsibilities.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Remote Customer Service Rep
Cigna Health And Life Insurance
2021.10 - 2023.03
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Remote Customer Service Rep
Walgreens Boots Alliance
2019.01 - 2019.09
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed and updated databases to handle customer data.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Remote Customer Service Rep
SYKES
2016.04 - 2018.09
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Early Childhood Education
University of Phoenix
Tempe, AZ05.2027
High School Diploma -
Penn Foster Career School
Scranton, PA08.2023
Skills
- Customer Relations
- Active Listening
- Customer Service
- Computer Proficiency
- Conflict Resolution
- Critical Thinking
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Documentation
Timeline
Customer Team Member
Sedgwick Claims Management
2024.01 - 2024.09
Remote Customer Service Rep
Cigna Health And Life Insurance
2021.10 - 2023.03
Remote Customer Service Rep
Walgreens Boots Alliance
2019.01 - 2019.09
Remote Customer Service Rep
SYKES
2016.04 - 2018.09
Bachelor of Science - Early Childhood Education
University of Phoenix
High School Diploma -
Penn Foster Career School
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