Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Rodriguez

PHOENIX

Summary

A seasoned Medical Assistant SR from Optum United Healthcare, I excel in HIPAA compliance and patient scheduling, ensuring optimal clinic efficiency. My proactive approach has significantly enhanced patient satisfaction and streamlined clinic operations. Skilled in phlebotomy and renowned for exceptional customer service, I embody professionalism and a commitment to quality care.

Overview

27
27
years of professional experience

Work History

Medical Assistant SR

Optum United Healthcare
09.2013 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Acquired data regarding client health history, current medications, present symptoms, and existing allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Streamlined office operations by managing inventory levels and organizing storage areas.
  • Played a role in formulating clinic guidelines ensuring adherence to regulatory requirements.
  • Preceptor of Medical Assistant Apprenticeship program
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.

Back Office Lead Medical Assistant

First Family Medical Group
05.1998 - 06.2009
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Streamlined patient discharge process with clear instructions on at-home care plans, follow-up appointments, or medication regimens.
  • Provided exceptional customer service to patients while addressing their concerns with empathy and professionalism.
  • Facilitated seamless communication between front-office staff and physicians to ensure timely patient care.
  • Contributed to a positive work atmosphere by promoting teamwork, addressing conflicts promptly, and fostering professional growth among colleagues.
  • Assisted in training new Medical Assistants on back-office policies and procedures for a smooth integration into the team.
  • Conducted regular audits of medical records to ensure compliance with regulatory requirements and maintain confidentiality standards.
  • Supported physicians during examinations by preparing exam rooms, sterilizing instruments, and documenting findings accurately.
  • Maintained high-quality standards within the practice by consistently adhering to established protocols for infection control measures.
  • Enhanced patient satisfaction with thorough follow-up on test results, prescription refills, and appointment reminders.
  • Improved the accuracy of billing processes by diligently verifying insurance information and coding procedures.
  • Managed the efficient flow of medical supplies by monitoring inventory levels, placing orders when necessary, and organizing storage areas systematically.
  • Participated in continuous learning opportunities to stay updated on industry best practices, protocols, and regulations impacting back office operations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Education

GED -

Metro Tech High School
Phoenix, AZ
04.2015

Medical Assistant - Medical Assistant

The Bryman School
Phoenix, AZ
04.1998

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Phlebotomy
  • Reliable team player
  • Professionalism and ethics
  • Maintaining confidentiality
  • Adaptable
  • Inventory management
  • Professional bedside manner
  • Conflict resolution

Timeline

Medical Assistant SR

Optum United Healthcare
09.2013 - Current

Back Office Lead Medical Assistant

First Family Medical Group
05.1998 - 06.2009

GED -

Metro Tech High School

Medical Assistant - Medical Assistant

The Bryman School

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Nichole Rodriguez