NICK MATT
Phoenix
Summary
Dynamic professional with extensive experience at Knight Transportation, excelling in market analysis and strategic planning. Proven track record in conflict resolution and data analytics, enhancing team performance and operational efficiency. Adept at fostering collaboration across departments, driving innovative solutions, and delivering impactful executive-level reports.
Overview
16
16
years of professional experience
Work History
Regional Market Planner
KNIGHT TRANSPORTATION
01.2024 - Current
- Handled conflict resolution with disgruntled, low-performing drivers and driver managers within the Arizona Dry Division.
- Restructured driver and driver-manager assignments to foster better working relationships, and enhance production.
- Coordinated meetings between teams, departments to discuss project updates, status.
- Led brainstorming sessions with cross-functional teams to generate ideas for improving existing systems and processes.
- Using Tableau and Power BI, I analyzed data to give better forecasts and projections for the market.
Sr. National Account Manager
Knight Transportation
05.2023 - 12.2023
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations. Our expedited customers had an on-time service expectation of 99%.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Generated reports on customer service activities.
- Created presentations highlighting successful customer service initiatives.
- Developed strategies for improving customer service processes.
Planning Lead
Knight Transportation
01.2021 - 04.2023
- Achieved cost-savings by developing functional solutions to problems.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- I had to fill in across the country if any planner was out. Extensive knowledge of every market in the company.
Regional Market Planner
KNIGHT TRANSPORTATION
02.2014 - 12.2020
- Identified potential problems and created solutions to mitigate risks associated with projects.
- Assisted in developing strategic plans for long-term initiatives while managing short-term tasks simultaneously.
- Ensured all team members were aware of their roles and responsibilities and had necessary resources available.
- Created executive-level reports highlighting the market conditions/needs.
- Monitored and reported on the progress of planning projects, identifying issues and implementing corrective actions as needed.
Operations Manager
KNIGHT TRANSPORTATION
01.2013 - 01.2014
- Demonstrated ability to handle emergency situations calmly and effectively.s
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Driver Manager for AZ Dry
KNIGHT TRANSPORTATION
02.2012 - 01.2013
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
Internship
THE FAN AM1060
06.2009 - 10.2011
- Shadowed producer of 'Calling All Sports with Roc and Manuch,' acquiring industry insights.
- Produced weekly podcast featuring former NFL QB Dan Manucci.
Education
Bachelors of Science - Speech Communication
NORTHERN ARIZONA UNIVERSITY
05.2012
Skills
- Power BI and Tableau proficiency
- Market analysis
- Data analytics
- Strategic planning
- Team collaboration
- Conflict resolution
- Customer service
- Effective communication
- Creative problem solving
- Resource allocation
- Cross-functional teamwork
- Contingency planning
- Cost control
- Multitasking and prioritization
- Analytical thinking
Accomplishments
- Earned multiple stock options for high production.
- Multiple operational promotions.
- Received bonuses each year for achieving goals and job performance.
Timeline
Regional Market Planner
KNIGHT TRANSPORTATION
01.2024 - Current
Sr. National Account Manager
Knight Transportation
05.2023 - 12.2023
Planning Lead
Knight Transportation
01.2021 - 04.2023
Regional Market Planner
KNIGHT TRANSPORTATION
02.2014 - 12.2020
Operations Manager
KNIGHT TRANSPORTATION
01.2013 - 01.2014
Driver Manager for AZ Dry
KNIGHT TRANSPORTATION
02.2012 - 01.2013
Internship
THE FAN AM1060
06.2009 - 10.2011
Bachelors of Science - Speech Communication
NORTHERN ARIZONA UNIVERSITY
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