NICK SAENZ
Tucson
Summary
Results-oriented operations leader skilled in strategic planning and performance management. Enhanced operational efficiency and guest satisfaction across multiple locations, delivering significant improvements in key performance indicators. Committed to fostering leadership and continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations
Eegees
Tucson
01.2023 - 01.2025
- Directed operations across 30 high-volume QSR locations, aligning with brand standards and financial goals.
- Managed performance metrics for labor, food cost, throughput, safety, and guest experience, driving profitability.
- Collaborated with executive leadership on operational strategy and continuous improvement initiatives.
- Evaluated operational KPIs and financial reports, identifying gaps and executing corrective action plans.
- Led development of District Managers and General Managers, fostering leadership capability and succession planning.
- Standardized training programs and SOPs with HR and cross-functional teams to improve onboarding efficiency.
- Coordinated resources and budgets for Maintenance and Special Events departments, ensuring operational needs were met.
District Manager
Eegees
Tucson
01.2018 - 01.2023
- Managed daily operations for 8 high-volume restaurant locations, ensuring alignment with strategic goals outlined by Vice President of Operations.
- Enforced accountability among General Managers for performance across key performance indicators, driving focus on labor, food cost, safety, and guest satisfaction.
- Performed regular store visits and audits, verifying compliance with operational standards and identifying areas for improvement.
- Developed action plans to enhance underperforming locations, driving measurable efficiency and profitability improvements.
General Manager
Eegees
Tucson
01.2013 - 01.2018
- Managed full P&L for high-volume location, overseeing labor scheduling, cost control, and inventory management to ensure profitability.
- Led training and scheduling of teams to ensure consistent operational execution and improve guest experience.
- Ensured compliance with food safety, quality benchmarks, and company standards.
- Implemented inventory control measures to minimize waste and maintain optimal stock levels.
Skills
- Performance management
- Strategic planning
- KPI development
- Operational efficiency
- Financial analysis
- Cost control
- Process improvement
- Quality assurance
- Problem solving
- Time management
- Effective communication
- Excellent communication
Certification
certified food protection manager
Timeline
Director of Operations
Eegees
01.2023 - 01.2025
District Manager
Eegees
01.2018 - 01.2023
General Manager
Eegees
01.2013 - 01.2018