Nicholas Tolman
Scottsdale
Summary
Results-driven sales and VIP relationship professional with 8+ years of experience managing high-value accounts across B2B sales, VIP hospitality, and sports betting. Proven ability to build and grow books of business, proactively prospect and close new clients, and deliver exceptional customer experiences that drive revenue and long-term loyalty. Current DraftKings team member with hands-on sportsbook operations and responsible gaming experience, seeking to bring a sales-driven, player-first approach to the New Business Specialist, Arizona role.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
VIP Host
Evening Entertainment Group
2015 - Current
- Built and managed a personal portfolio of high-value nightlife guests, serving as their dedicated contact for reservations, VIP table service, and event access.
- Proactively prospected, attracted, and developed new VIP clients through networking, referrals, and targeted outreach, growing the club's high-spend customer base.
- Delivered personalized, white-glove service by learning guest preferences, anticipating needs, and tailoring experiences to drive repeat visits and higher spend.
- Coordinated VIP reservations and premium events, ensuring seamless arrival, seating, and service in partnership with security, operations, and management teams.
- Recommended and executed promotions, bottle packages, and upsell opportunities to maximize nightly revenue and strengthen guest loyalty.
Sports Floor Security Representative
DraftKings
2025 - Current
- Serve as a visible, trusted presence on the retail sportsbook floor, assisting guests with questions on betting, house rules, and venue navigation while maintaining a professional, customer-focused demeanor.
- Monitor the sportsbook environment to ensure a safe, compliant, and enjoyable experience, proactively identifying and addressing potential issues and policy violations in line with gaming and responsible gaming regulations.
- Collaborate closely with sportsbook operations, cage, and management teams to resolve guest concerns quickly and maintain smooth day-to-day operations.
- Support high-value and VIP-adjacent guests by providing elevated service and coordinating with VIP and Player Development teams where appropriate.
- Document and report incidents, observations, and guest feedback to leadership, contributing to improvements in procedures, signage, and overall floor experience.
B2B Sales Broker
iTradePay / ValueCard Alliance
2015 - 2017
- Managed a personal book of B2B accounts, acting as primary point of contact for a portfolio of local businesses and ensuring strong, ongoing relationships.
- Actively prospected, qualified, and closed new business clients through outbound outreach, networking, and referrals to expand the trading network and increase revenue.
- Conducted discovery meetings to understand client needs, then brokered multi-party trade deals between companies to maximize value and platform utilization.
- Maintained a structured sales pipeline, tracking leads and opportunities to ensure consistent new business generation and accurate forecasting.
- Collaborated with internal teams to onboard new clients smoothly, resolve service issues quickly, and recommend targeted promotions to boost engagement and trade volume.
Education
Bachelor of Science - Business Administration
Johnson & Wales University
Providence, RISkills
- VIP client engagement
- Customer acquisition strategies
- prospective client outreach
- Efficient pipeline oversight
- Account management
- Account ownership responsibility
- Event execution
- Promotion implementation
Certification
Google IT Support Professional
Timeline
Google IT Support Professional
01-2019
VIP Host
Evening Entertainment Group
2015 - Current
Sports Floor Security Representative
DraftKings
2025 - Current
B2B Sales Broker
iTradePay / ValueCard Alliance
2015 - 2017
Bachelor of Science - Business Administration
Johnson & Wales University