Summary
Overview
Work History
Education
Skills
Timeline
Section name
Generic

Nickiesha Weise

Phoenix

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Wells Fargo
Phoenix, AZ
09.2025 - Current
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.

Condo Loan Processor

Cross Country Mortgage
Cleveland, OH
09.2024 - 01.2025
  • Processed a high volume of loans, maintaining attention to detail throughout each application.
  • Assisted in preparing closing documents, ensuring all requirements were met prior to finalization.
  • Collaborated with underwriters to expedite loan approvals and resolve outstanding issues promptly.

Customer Service Representative

Consumer Cellular
Phoenix, AZ
04.2023 - 03.2024
  • Utilized CRM software to track customer interactions and ensure timely follow-ups.
  • Developed product knowledge to effectively recommend solutions based on customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

High School Diploma -

St. Hugh's High
St. Andrew, Jamaica

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing

Timeline

Customer Service Representative

Wells Fargo
09.2025 - Current

Condo Loan Processor

Cross Country Mortgage
09.2024 - 01.2025

Customer Service Representative

Consumer Cellular
04.2023 - 03.2024

High School Diploma -

St. Hugh's High

Section name

Hi, my name is Nickiesha Weise. I'm someone who enjoys learning and taking on new challenges, and I always strive to do my best in everything I commit to. I value teamwork, clear communication, and staying organized, and I enjoy finding ways to contribute positively wherever I work. I'm excited about the opportunity to bring my skills and enthusiasm to your team. 

Nickiesha Weise