Nicklaus White
Phoenix,AZ
Summary
Motivated Fraud Analyst touting 10 years of expertise investigating suspicious activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
10
10
years of professional experience
Work History
Senior Fraud Analyst
USAA
10.2024 - Current
- Investigation of potential claims of scams and abuse.
- Meeting metrics of 95 accuracy to adherence to schedule
- Meeting metrics of 97 percent accuracy with Quality
Sr Recovery Specialist
JP Morgan Chase & Co
08.2023 - 10.2024
- Analyzed client accounts to identify and resolve discrepancies, enhancing recovery processes.
- Implemented strategies to improve debt collection efficiency across multiple teams.
- Collaborated with cross-functional teams to facilitate seamless account recovery initiatives.
Sr. Fraud Analyst
JP Morgan Chase
02.2022 - 08.2023
- Assisting high profile clients with customer service related questions as well as fraud related concerns via email.
- Assisting with specialty queues
Sr. Fraud Analyst
Bank of America
09.2017 - 01.2022
- Serving large commercial clients who have fraud or declines on their account.
- Aiding clients with fraud closures in a quick paced manner as well as being efficient.
- Special jobs and achievements include:
- Working fraud email rejects with incorrect emails.
- Working specialty queues with possible account takeover.
- Aiding with Canadian mobile wallet account issues.
- Low average handle time and number one on associate scoreboard.
Overnight Merchandiser
Sam's Club
02.2016 - 09.2017
- Maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise
- Receives and stocks merchandise throughout the Facility
- Maintain the Sales Floor in area of responsibility by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages
Education
High School Diploma -
RSC Learning Center
Glendale, AZ01-2017
Skills
- Detail oriented
- Top performer and low handle time
- Excellent written and oral communication skills
- Develops positive workplace relationships
- AML compliance
- Transaction monitoring
- Anti-fraud systems
- Fraud prevention
- Internal controls
- Fraud loss mitigation
- Fraud incident response
- Fraud best practices
Timeline
Senior Fraud Analyst
USAA
10.2024 - Current
Sr Recovery Specialist
JP Morgan Chase & Co
08.2023 - 10.2024
Sr. Fraud Analyst
JP Morgan Chase
02.2022 - 08.2023
Sr. Fraud Analyst
Bank of America
09.2017 - 01.2022
Overnight Merchandiser
Sam's Club
02.2016 - 09.2017
High School Diploma -
RSC Learning Center