NICKOLAUS MCCONNELL
Surprise,AZ
Summary
Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. Developed skills include time management, de-escalation, and complex problem-solving. Brings drive, vision, and passion. Ready to use and develop communication and organizational skills in a managerial role.
Overview
8
8
years of professional experience
Work History
Project Coordinator
Wholesale Flooring LLC
01.2023 - 08.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Residential Flooring Estimator
Premier Services Groups (Sub-Contractor of Lowe’s Home Improvement)
04.2021 - 01.2023
- Measure and make detailed assessments of residential properties to provide the most accurate estimation for the customer
- Accurately identifying and documenting potential issues prior to install
- Identifying the presence of hazardous materials that require specialist care such as lead and asbestos
- Coordinated with clients to schedule optimal appointment times for property assessments.
- Resolved customer issues swiftly or escalated to management to maintain high customer satisfaction.
- Assumed alternate responsibilities as needed to support business continuity and enhance customer experience.
Head Cashier
Lowe’s Home Improvement
10.2020 - 04.2021
- Fostered customer loyalty by delivering exceptional service and advocating for credit and financing options, successfully meeting sales objectives.
- Managed returns for customers and merchants utilizing Lowe’s internal sales systems.
- Provided technical support throughout the store where needed
- Managed between 8-25 cashiers, overseeing their responsibilities to maintain smooth operations.
- Coordinated with department managers to maintain optimal cashier coverage and managed daily break schedules.
- Led cashier training on credit and SHRINK objectives, successfully meeting or surpassing sales goals while curbing losses.
- Executed cash handling duties to maintain smooth customer flow.
- Handled customer complaints effectively, reducing the need for ASM and SM intervention.
- Offered technical support to ensure smooth store operations.
Department Supervisor
Lowe’s Home Improvement
02.2019 - 10.2020
- Supervised daily tasks of 8-10 associates, including down stocking, facing products, and addressing customer needs.
- Identified and reported safety issues, documented product loss, and enforced SHRINK policy.
- Maintained a safe and clean department environment through effective task delegation.
- Monitored inventory to ensure products were always available for customers.
- Coordinated with team members to effectively manage shift assignments and highlight promotional prospects.
Sales Specialist
Lowe’s Home Improvement
01.2017 - 02.2019
- Resolved customer complaints by identifying issues and providing effective solutions.
- Oversaw the returns procedure, guaranteeing proper credit redemption with customers for returned products.
- Utilized various lifting equipment including Ballymore lift, sky lift, narrow aisle reach, order picker, and forklifts to streamline inventory management.
- Maintained warehouse organization and cleanliness by adhering to safety protocols and systematically processing vendor returns.
- Scheduled appointments with install sales customers, ensuring timely and efficient service to meet sales goals.
- Assisted customers in organizing and acquiring necessary supplies for DIY and professional installations.
Education
High School Diploma - Business Management, Accounting, Money Management
Willow Canyon High School
Surprise, Arizona01.2012
Skills
- Project coordination
- Time management
- Detail-oriented
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Strategic planning
- Inventory control
- Staff development
Awards
Rewards or Recognition, - Top Millworks Specialist Sales for Region14 Quarter1 -2019, - Top Millworks Specialist Sales for Region14 Quarter3 –2019, - Top Millworks Specialist Sales for the Year –2019 ($100,000 in sales or better)
Timeline
Project Coordinator
Wholesale Flooring LLC
01.2023 - 08.2024
Residential Flooring Estimator
Premier Services Groups (Sub-Contractor of Lowe’s Home Improvement)
04.2021 - 01.2023
Head Cashier
Lowe’s Home Improvement
10.2020 - 04.2021
Department Supervisor
Lowe’s Home Improvement
02.2019 - 10.2020
Sales Specialist
Lowe’s Home Improvement
01.2017 - 02.2019
High School Diploma - Business Management, Accounting, Money Management
Willow Canyon High School
Similar Profiles
Gregory FarrowGregory Farrow
Business Owner at Wholesale Flooring Direct, LLC.Business Owner at Wholesale Flooring Direct, LLC.
Jennifer YagowJennifer Yagow
Inside Sales Account Manager at ProSource Wholesale FlooringInside Sales Account Manager at ProSource Wholesale Flooring
Santiago GutierrezSantiago Gutierrez
Flooring Installer at Mountain West Wholesale FlooringFlooring Installer at Mountain West Wholesale Flooring