Nickole Rinde
Oro Valley
Summary
For the past 10 years I have been serving the public and their pets ,and look forward to continuing my service in a new and exciting capacity.
Overview
29
29
years of professional experience
Work History
Veterinary Technician
VCA Northwest Animal Hospital
09.2015 - Current
- Effectively manage time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assist in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administer medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrain animals to protect veterinarians from potential harm.
Front Office Receptionist
Arizona Community Physicians
07.2009 - 09.2014
- Assisted Patients with check-in for appointments, answered phone calls to assist patients with making appointments/requesting medications, relayed questions, concerns, and left messages for the physicians
- Data entry, registered new patients, and updated demographics. Updated medical records, filled requests for records from other offices, requested records for physicians, and filed records electronically
Scheduler
Carondelet Health Network
05.2002 - 07.2009
- Answered incoming calls to assist patients with scheduling appointments
- Assisted patients with any questions or concerns and directed messages to physicians
- Sorted and filed medical records, data entry
Customer Service Representative
Arizona Mail Order/Fingerhut Credit
09.1999 - 05.2002
- Answered incoming calls to assist customers in obtaining credit; assisted customers with maintaining credit accounts through answering questions and concerns, placing, tracking and investigating orders
- Assisted supervisors with “walking the floor” to help coworkers with any questions or concerns with customers
Shift Manager
Peter Piper Pizza
01.1997 - 01.2002
- Food prep, opening/closing of store.
- Scheduled employees
- Assisted customers with concerns or complaints
Education
High School Diploma - music, animal science, and literature
Amphitheater High School
Skills
- Familiarity with high volume call center facilities and customer service
- Respectful communication with community members, Veterinarians, Techs, Volunteers,team members
- Ability to learn new computer systems and programs
- Ability to work with diversified team members
- Answer phones to field questions and concerns from general public; route to appropriate areas for assistance
Timeline
Veterinary Technician
VCA Northwest Animal Hospital
09.2015 - Current
Front Office Receptionist
Arizona Community Physicians
07.2009 - 09.2014
Scheduler
Carondelet Health Network
05.2002 - 07.2009
Customer Service Representative
Arizona Mail Order/Fingerhut Credit
09.1999 - 05.2002
Shift Manager
Peter Piper Pizza
01.1997 - 01.2002
High School Diploma - music, animal science, and literature
Amphitheater High School
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