Summary
Overview
Work History
Education
Skills
Timeline
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Nicky Williams

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Summary

A seasoned leader in the hospitality and gaming industries, I've driven team success at companies like Dennys Restaurant by fostering workforce development and ensuring workplace safety. My expertise in cash management and team leadership has consistently enhanced operational efficiency and customer satisfaction, showcasing a proven track record of achievements.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

KFC Restaurant
03.2024 - Current


  • Facilitated resolution of conflicts within the team to enhance collaboration and productivity.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Completed cash and credit card transactions accurately using POS software.
  • Supervised ongoing daily production phases.

Restaurant Manager

Dennys Restaurant
02.2022 - 11.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Motivated staff to perform at peak efficiency and quality.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Administrative Assistant

Ken’s Tours
03.2019 - 11.2021
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Cage Supervisor

Gila River Casino
01.2015 - 11.2018
  • Reset and refilled machines following major payouts.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
  • Reduced discrepancies in transaction records by closely monitoring daily cage operations and ensuring proper documentation.
  • Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
  • Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
  • Promoted an atmosphere centered around integrity and ethical conduct by upholding company policies and gaming regulations consistently throughout daily operations.
  • Enhanced customer service standards by training employees on efficient and courteous interactions with casino patrons.
  • Safeguarded company assets by enforcing strict security protocols within the cage area at all times.
  • Responded to patron questions about functions of slot machines and explained how to use devices.
  • Trained, supervised and evaluated workers.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.

Education

General Studies -

Dobson High Schol
Mesa, AZ

Skills

  • Cash Management
  • Workforce Development
  • Workplace Safety Management
  • Team Leadership
  • Effective Team Leadership

Timeline

Shift Supervisor

KFC Restaurant
03.2024 - Current

Restaurant Manager

Dennys Restaurant
02.2022 - 11.2023

Administrative Assistant

Ken’s Tours
03.2019 - 11.2021

Cage Supervisor

Gila River Casino
01.2015 - 11.2018

General Studies -

Dobson High Schol

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