Nico Espinosa
Phoenix
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Front of House Associate
Nordstom
09.2024 - Current
- Remembered, recited and promoted variety of menu items.
- Developed strong rapport with returning guests, fostering loyalty and repeat business.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Conducted thorough walkthroughs before each shift opening/closing routines assuring that all tasks were completed effectively.
Brand Representative
Hollister
06.2024 - 09.2024
- Completed floorsets, filled floor, and rang up customers.
- Enhanced sales performance through effective communication of product features and benefits.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
Team Lead
Panera Bread
05.2022 - 05.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Majoring - Psychology
Arizona State University, Barrett Honors College
Tempe, AZ05-2028
High School Diploma -
Veritas Preparatory Academy
Phoenix, AZ05-2024
Skills
- Customer service expertise
- Phone etiquette
- Professional appearance
- Strong interpersonal skills
- Team collaboration
- Training and mentoring
- Attention to detail
- Social perceptiveness
Languages
English
Spanish
Timeline
Front of House Associate
Nordstom
09.2024 - Current
Brand Representative
Hollister
06.2024 - 09.2024
Team Lead
Panera Bread
05.2022 - 05.2023
Majoring - Psychology
Arizona State University, Barrett Honors College
High School Diploma -
Veritas Preparatory Academy
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