Nicolas Hayes
Phoenix
Summary
Dynamic sales professional with a proven track record in fast-paced environments, specializing in customer relationship management and persuasive communication. Expertise in identifying customer needs and delivering customized solutions that drive satisfaction and loyalty. Eager to transition into a new field, bringing strong interpersonal skills and adept problem-solving abilities to create meaningful impact and foster growth. Committed to achieving results that align with organizational goals while enhancing the customer experience.
Overview
4
4
years of professional experience
Work History
Inside Solutions Specialist
Cox Business
Phoenix, AZ
10.2025 - Current
- Analyzed customer needs to recommend tailored solutions and services.
- Collaborated with cross-functional teams to optimize product offerings and enhance customer satisfaction.
- Provided technical support for clients, resolving issues efficiently and ensuring high service quality.
- Managed client accounts, ensuring consistent communication and relationship building for long-term success.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Recommended new products and services to customers.
Sales Specialist
Cox Communications
Scottsdale, AZ
07.2023 - 10.2025
- Assisted in identifying customer needs and recommending appropriate products.
- Developed product knowledge to provide accurate information and support to customers.
- Collaborated with team members to enhance customer service and improve sales processes.
- Engaged with customers to create positive shopping experiences and foster brand loyalty.
Assistant Manager
Famous Footwear
Phoenix, AZ
12.2022 - 05.2023
- Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
- Trained and developed team members in customer service techniques and product knowledge.
- Monitored inventory levels, facilitating timely replenishment to maintain optimal stock availability.
- Implemented visual merchandising standards, enhancing product presentation and customer engagement.
Education
High School Diploma -
Shadow Mountain High School
Phoenix, AZ2023
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling
- KPI and sales metrics
- Top friendly score in region
- High sales performance, 100% to goal
- Business sales experience
- Sales Force experience
Languages
English
Native or Bilingual
Timeline
Inside Solutions Specialist
Cox Business
10.2025 - Current
Sales Specialist
Cox Communications
07.2023 - 10.2025
Assistant Manager
Famous Footwear
12.2022 - 05.2023
High School Diploma -
Shadow Mountain High School