Nicolas Chapman
Mesa
Summary
Dynamic professional with a proven track record in customer service and front desk management, notably at Hilton. Excelled in resolving high-stress situations, enhancing guest relations, and boosting repeat business through exceptional problem-solving skills. Demonstrated expertise in cash handling and effective communication, achieving positive outcomes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Baywood Hotels
06.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Sales Representative
ADT Security
01.2022 - 06.2023
- Developed strong client relationships for long-term loyalty and repeat business.
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Increased customer engagement by implementing personalized follow-up strategies.
- Negotiated contracts to secure favorable terms for both company and clients.
Customer Service Representative
Amazon
03.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Psychology
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Oral and written communications
- Front desk management
Timeline
Front Desk Agent
Baywood Hotels
06.2023 - Current
Sales Representative
ADT Security
01.2022 - 06.2023
Customer Service Representative
Amazon
03.2020 - 01.2022
Psychology
Maricopa Community Colleges, Chandler-Gilbert Community College
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