Nicole Aguino
Baku
Summary
A highly motivated individual seeking on opportunity to provide world-class services. Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
English Teacher
Tutor
02.2022 - Current
- Took part in the educational process of 60 students of 5-9th grade.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Established and maintained professional relationships with students, staff, parents and community members.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
Hostess
Restaurants by Emin Agalarov
08.2022 - 03.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Junior Customer Service Support Specialist
Multilogin Software Ltd.
02.2022 - 05.2022
- Provide customer support to users through email and live chat.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Sales Manager
Stom-e
04.2021 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Built relationships with customers and community to establish long-term business growth.
Planner
Bos shelf
02.2020 - 03.2021
- Collecting progress report every day and inputting in planning program as per project requirements.
- Monitoring progress to ensure that the work is completed to a high standard and within budget
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
Education
Bachelor of Arts - Linguistics
People's Friendship University of Russia
Moscow07.2024
Skills
- Ability to remain calm under pressure and handle emergency situations effectively
- Excellent communication and interpersonal skills
- Flexibility in working irregular hours, including weekends and public holidays
- Customer Assistance
- Retail Sales Customer Service
- Keen attention to detail
Languages
Russian
Native language
English
Advanced
C1
French
Elementary
A2
Azerbaijan
Upper intermediate
B2
Tagalog
Intermediate
B1
Certification
Coursera
Tricky English Grammar - Oct 2021
T.U.Z.I.R
Internet Marketing Academy - Mar 2022
Personal information
Nationality Azerbaijan
Age 21 years
Height 161 cm
Citizenship Dual Azerbaijan and Philippines {Holding both passport}
Timeline
Hostess
Restaurants by Emin Agalarov
08.2022 - 03.2023
English Teacher
Tutor
02.2022 - Current
Junior Customer Service Support Specialist
Multilogin Software Ltd.
02.2022 - 05.2022
Sales Manager
Stom-e
04.2021 - 02.2022
Planner
Bos shelf
02.2020 - 03.2021
Bachelor of Arts - Linguistics
People's Friendship University of Russia
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