Nicole Anderson
Phoenix
Summary
Tech-savvy cashier well-versed in POS operations bringing strong mathematical abilities to calculate and verify totals. Self-motivated employee with flexible schedule and availability. Pursuing position of increased responsibility with opportunity for career advancement. Also a enthusiastic Cashier with three years of experience helping customers complete transactions. Talented at fielding customer questions, providing recommendations and ringing up on POS cash register. History of increasing sales by promoting current deals. Very dedicated worker who is always looking to do more and open to learning new things.
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Food City
Phoenix
08.2020 - Current
- Managed daily operations of customer service team to ensure efficiency.
- Trained staff on customer service protocols and conflict resolution techniques.
- Developed and implemented strategies for improving customer satisfaction ratings.
- Coordinated with other departments to resolve customer issues effectively.
- Oversaw scheduling and workflow management for customer service representatives.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Cashier
Food City
Avondale
12.2018 - 08.2020
- Supported loss prevention targets with proactive actions such as scanning shopping carts and monitoring customer behaviors.
- Issuing receipts, refunds, change or tickets
- Learned how to process checks and credit card payments
- Providing outstanding customer service by quickly and politely scanning and bagging groceries, as well as answering phone calls
- Kept current on sales by reviewing weekly sales circulars and monitoring pricing changes.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Checking and restocking both the front and back of the store to ensure an efficient supply of food and drinks
- Trained in additional store roles such as receiver and book keeper and scan coordinator and provided back-up coverage to provide customers with optimal support.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Delt with vendors who would bring product into the store
- I would break down loads and put them on the shelf.
- Forklift trained
- Second book keeper, delt with all the money for the store by counting it and making sure every register was even.
- Back-up scan coordinator, delt with replacing tags, customers, making sign for displays, etc.
- Registration and pricing of new products
- Arranged and stocked merchandise.
- Resolved customer complaints with professionalism and empathy.
- Trained new cashiers on procedures and customer service standards.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High school or equivalent -
Peoria High School
Peoria, AZ01.2018
Skills
- Register balancing
- Reports and documents
- Safe verifications
- Merchandise restocking
- Scanner operations
- Bagging assistance
- Customer satisfaction
- Price changes
- Customer service
- Staff training
- Cash handling policies
- Liquor regulations and compliance
- Forklift trained
- CPR certified
- Leadership skills
- Multitasking
- Workflow optimization
- Team leadership
- Critical thinking
- Time management
- Problem solving
- Adaptability to change
- Customer relationship management (CRM)
- Microsoft outlook, word, and Excel
- Staff education and training
- Medical Terminology
Certification
- CPR Certified
- Fingerprint clearance card
Timeline
Customer Service Manager
Food City
08.2020 - Current
Cashier
Food City
12.2018 - 08.2020
High school or equivalent -
Peoria High School