Jennifer Valdez
Tolleson,AZ
Summary
Dynamic professional with a proven track record at Medline, excelling in order picking and processing. Recognized for enhancing order accuracy and efficiency through meticulous attention to detail and exceptional time management skills. Adept at fostering customer loyalty by resolving conflicts with empathy, ensuring satisfaction and repeat business.
Logistics professional prepared for this role with strong background in inventory management and order fulfillment. Known for effective coordination and maintaining accuracy in high-pressure settings. Focused on team collaboration and achieving results through reliability and adaptability. Skilled in using warehouse management systems and following safety protocols.
Overview
3
3
years of professional experience
Work History
Order Picker
Medline
08.2024 - 03.2025
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Customer Service Representative
Preferred Homecare
01.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Inventory Control Specialist
Mesa Cold Storage Ltd.
05.2022 - 01.2023
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain the accuracy of records.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
Quality Control Specialist
Ashleys Furniture
01.2022 - 05.2022
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Minimized down time by reducing production rework and recalls.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
Education
Medical Assistant - Medical Assistant Student
UEI College
Phoenix, AZ01-2021
Skills
- Order picking
- Order picking and processing
- Product picking
- Picking accuracy
- Record preparation
- Record keeping
- Exceptional time management skills
- Attention to detail
- Customer service
Timeline
Order Picker
Medline
08.2024 - 03.2025
Customer Service Representative
Preferred Homecare
01.2023 - 03.2024
Inventory Control Specialist
Mesa Cold Storage Ltd.
05.2022 - 01.2023
Quality Control Specialist
Ashleys Furniture
01.2022 - 05.2022
Medical Assistant - Medical Assistant Student
UEI College
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