Nicole Bringas
Gilbert
Summary
Patient-oriented Clinical Coordinator experienced in optimizing clinical operations and ensuring compliance with treatment protocols. Achieved high levels of patient satisfaction through effective staff scheduling, resource management, and fostering teamwork among healthcare professionals. Focused on enhancing nurse and staff competencies and improving patient outcomes through the development of innovative programs and high performance standards.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Admission/Clinical Coordinator
Crossroads Inc
Phoenix
12.2024 - Current
- Coordinated patient care activities to ensure smooth operations at Crossroads Inc.
- Managed scheduling and appointments for clinical staff and patients effectively.
- Assisted in the development of treatment plans alongside healthcare professionals.
Lead Wellbriety
Whispering Creek
Scottsdale
12.2023 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Case Manager
Sunrise
Scottsdale
02.2023 - 12.2023
- Coordinated client care plans to address individual needs and preferences.
- Assessed client situations and provided tailored resource recommendations.
- Collaborated with healthcare providers to ensure comprehensive service delivery.
Wellbriety Facilitator
Phoenix Wellbriety
Glendale
05.2022 - 02.2023
- Facilitated workshops designed to help teams develop strategies for achieving organizational goals.
- Coordinated workshops that addressed mental health and wellness strategies for attendees.
- Facilitated group discussions to enhance participant engagement and collaboration.
- Created a safe environment for participants to express their opinions without fear of judgment or criticism.
- Encouraged collaborative problem solving through active listening techniques.
- Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
- Developed training materials to support program objectives and participant understanding.
- Monitored progress throughout the course ensuring objectives were being achieved.
Peer Mentor / Case Manager
Crossroads Extension
Mesa
10.2021 - 05.2022
- Guided participants through workshops to promote personal development.
- Supported new members in integrating into community activities and resources.
- Facilitated peer discussions to enhance understanding of program offerings.
Operation /Retail Sales Associate
Tory Burch
Honolulu
07.2015 - 05.2019
- Assisted customers in selecting luxury products and providing personalized recommendations.
- Maintained product displays and ensured store cleanliness to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems and handled cash responsibly.
- Collaborated with team members to achieve sales goals and improve customer service.
- Educated customers about brand history, values, and product features effectively.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Participated in inventory management by restocking shelves and organizing merchandise displays.
- Engaged with customers to build relationships and foster a welcoming environment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Customer Service / Operation Supervisor
Southwest Airlines
Oakland
05.2002 - 07.2015
- Supervised daily operations to ensure efficient flight schedules and passenger services.
- Trained and mentored team members on safety procedures and customer service standards.
- Coordinated with departments to resolve passenger issues and enhance service delivery.
- Managed crew assignments to optimize workforce productivity during peak hours.
- Implemented process improvements to streamline operational workflows and reduce delays.
- Monitored compliance with safety regulations and airline policies during operations.
- Developed training materials for new hires focused on company procedures and culture.
- Facilitated communication between staff and management to enhance teamwork effectiveness.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Operation /Retail Sales Associate
Tory Burch
Phoenix
- Assisted customers in selecting luxury products and providing personalized recommendations.
- Maintained product displays and ensured store cleanliness to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems and handled cash responsibly.
- Collaborated with team members to achieve sales goals and improve customer service.
- Educated customers about brand history, values, and product features effectively.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Participated in inventory management by restocking shelves and organizing merchandise displays.
- Engaged with customers to build relationships and foster a welcoming environment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
Education
Some College (No Degree) - Fashion
City College of San Francisco
San Francisco, CASome College (No Degree) - Fashion
Skyline College
San Francisco, CASkills
- Case management
- Care coordination
- Client assessment
- Plan development
- Appointment scheduling
- Patient outreach
- Care quality assessments
- Clinical quality improvement
- HIPAA compliance
- Healthcare system resources
- Records administration
- Administrative assistance
- Workshop facilitation
- Team leadership
- Records administration
- Problem solving
- Effective communication
- Active listening
- Conflict resolution
- Clinical instruction
Certification
- Peer Support 2022
- Fire starter (certified Wellbriety teachings)
- Mending broken (Trauma) certification
Timeline
Admission/Clinical Coordinator
Crossroads Inc
12.2024 - Current
Lead Wellbriety
Whispering Creek
12.2023 - 12.2024
Case Manager
Sunrise
02.2023 - 12.2023
Wellbriety Facilitator
Phoenix Wellbriety
05.2022 - 02.2023
Peer Mentor / Case Manager
Crossroads Extension
10.2021 - 05.2022
Operation /Retail Sales Associate
Tory Burch
07.2015 - 05.2019
Customer Service / Operation Supervisor
Southwest Airlines
05.2002 - 07.2015
Operation /Retail Sales Associate
Tory Burch
Some College (No Degree) - Fashion
City College of San Francisco
Some College (No Degree) - Fashion
Skyline College