Nicole Diaz
Phoenix
Summary
Results driven professional with a strong background in billing optimization and customer service excellence. Proven ability to analyze trends and implement initiatives that enhance operational performance and increase profit margins. Demonstrates strong analytical, communication, and teamwork skills, with the ability to quickly adapt to new environments.
Overview
9
9
years of professional experience
Work History
Accounting and Billing Specialist
Greenberg Traurig, LLP
Phoenix,AZ
10.2024 - Current
- Executed preparation of complex client invoices and statements, ensuring timely billing for services rendered.
- Specialized in real estate billing to facilitate rapid invoice generation for successful deal closings.
- Led initiatives to optimize workflows, reducing turnaround time for invoice processing. Implemented database management strategies to improve data retrieval and reporting capabilities.
- Analyzed billing patterns through collaboration with attorneys, clients, and finance team to identify trends for enhanced strategic planning.
Shift Supervisor
Starbucks Coffee Company
Tempe, AZ
09.2023 - 10.2024
- Led team members to enhance productivity and efficiency within the store.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Implemented inventory management practices to optimize stock levels and reduce waste.
Logistics Coordinator
Echo Global Logistics
Scottsdale, AZ
01.2023 - 05.2023
- Developed and implemented transportation solutions that enhanced customer satisfaction and optimized logistics operations.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed and implemented process improvements to enhance supply chain operations.
Service Manager
Chipotle Mexican Grill
Laveen, AZ
01.2018 - 12.2022
- Maintained positive customer experience by ensuring safe, quality food preparation and service.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Evaluated historical data trends to anticipate sales fluctuations and align inventory requirements.
- Analyzed inventory data against physical counts to identify and rectify errors, maintaining precise stock levels.
Education
Bachelor of Science - Economics
Arizona State University
Tempe, AzPost-Baccalaureate Certificate - Accounting
Louisiana State University of Alexandria
Alexandria, Louisiana05-2027
Skills
- Excel proficiency
- Financial reporting
- Revenue cycle management
- Accounting systems and software
- Month-end closing procedures
- Customer service
Timeline
Accounting and Billing Specialist
Greenberg Traurig, LLP
10.2024 - Current
Shift Supervisor
Starbucks Coffee Company
09.2023 - 10.2024
Logistics Coordinator
Echo Global Logistics
01.2023 - 05.2023
Service Manager
Chipotle Mexican Grill
01.2018 - 12.2022
Bachelor of Science - Economics
Arizona State University
Post-Baccalaureate Certificate - Accounting
Louisiana State University of Alexandria