Nicole Harris
Goodyear,AZ
Summary
Compassionate and skilled Mental Health Technician with experience at Via Linda Behavioral Health Hospital. Expert in de-escalation techniques and behavior observation, ensuring patient safety and well-being. Proven ability to provide crisis intervention and maintain a secure environment, enhancing patient cooperation and comfort through active listening and compassionate care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mental Health Technician II
Via Linda Behavioral Health Hospital
02.2022 - 02.2025
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant
Legacy House Assisted Living
01.2018 - 11.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Supported needs of 10+ residents under long-term care.
Correctional Officer
Arizona Department of Corrections
01.2012 - 01.2018
- Transported inmates to and from court hearings, medical appointments and other locations.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Made rounds at specified intervals and conducted head counts and roll calls.
Education
Associate of Arts - Social Work
Jordan College
Flint, MI06.1993
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Compassionate care
- Excellent customer service skills
- Active listening
Certification
- Certified Caregiver - Arizona Training Medical Institute
- Certified Nurse Aid - Medstar Medical Academy
Timeline
Mental Health Technician II
Via Linda Behavioral Health Hospital
02.2022 - 02.2025
Certified Nursing Assistant
Legacy House Assisted Living
01.2018 - 11.2021
Correctional Officer
Arizona Department of Corrections
01.2012 - 01.2018
Associate of Arts - Social Work
Jordan College
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