Nicole Hill
Florence
Summary
Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.
Overview
12
12
years of professional experience
Work History
Waitress
Jj maddisons
Mesa
09.2019 - 01.2023
- Checked back with customers throughout meal service to ensure satisfaction.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Processed payments accurately using cash registers or POS systems.
- Presented food and beverages to guests at tables.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Waitress
Applebees, Black Bear Diner
Mesa
10.2016 - 03.2018
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Customer Service Representative
Colorodo river adventures
Lake Havasu City
04.2011 - 08.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Mixology
Abc Bartending
Las Vegas, NV05-2009
GED -
Mohave Community College
Lake Havasu City, AZ08-2006
Skills
- Customer service
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Adaptability and flexibility
Timeline
Waitress
Jj maddisons
09.2019 - 01.2023
Waitress
Applebees, Black Bear Diner
10.2016 - 03.2018
Customer Service Representative
Colorodo river adventures
04.2011 - 08.2015
Mixology
Abc Bartending
GED -
Mohave Community College