Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Johnson

Phoenix

Summary

Dedicated Patient Care Coordinator with proven skills in enhancing service delivery, ensuring HIPAA compliance, and promoting patient satisfaction.

Detail-oriented professional with extensive experience in patient coordination and customer service. Skilled in appointment scheduling, electronic health record management, and effective communication, committed to improving patient experiences and operational efficiency.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

Dignity Health
Phoenix, AZ
03.2024 - Current
  • Coordinated patient scheduling and managed appointment confirmations to enhance service delivery efficiency.
  • Facilitated communication between patients and healthcare providers, ensuring clarity in care instructions.
  • Implemented electronic health record management practices to improve patient data accuracy and accessibility.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.

Customer Service Representative

Veyo
Phoenix, AZ
12.2019 - 07.2023
  • Analyzed customer feedback to identify trends, driving continuous improvement initiatives within the team.
  • Coordinated patient transportation schedules to ensure timely arrivals and departures.
  • Assisted in implementing safety protocols to enhance operational efficiency and patient care.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced patient comfort by providing safe and timely transportation to medical appointments.

After Hour Answeing Service

Nexa
Phoenix, AZ
12.2017 - 07.2019
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

GED -

Bakersfield Adult
Bakersfield, CA
04-1998

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Patient care
  • Verbal and written communication
  • Scheduling
  • Documentation
  • Patient registration
  • Patient assessment
  • Patient satisfaction
  • Calm and effective under pressure

Timeline

Patient Care Coordinator

Dignity Health
03.2024 - Current

Customer Service Representative

Veyo
12.2019 - 07.2023

After Hour Answeing Service

Nexa
12.2017 - 07.2019

GED -

Bakersfield Adult
Nicole Johnson