Nicole Kangas
Chandler
Summary
Outgoing Customer Service Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Highly organized, efficient and communicative Liaison. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
8
8
years of professional experience
Work History
Warranty Coordinator-Phoenix Divion Liaison
Taylor Morrison
05.2019 - Current
- Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions.
- Reduced warranty claim processing time by streamlining communication between departments and clients.
- Effectively communicated with customers, facilitating clear understanding of their warranties scope and limitations.
- Developed comprehensive reports/spreadsheets for tracking trends for management.
- Participated in cross-functional meetings to discuss ongoing warranty matters with trade partners
- Effectively communicated all aspects of the Phoenix division Liaison role including managing all division and corporate escalations.
Business Office Coordinator
Brookdale Sr. Living
06.2018 - 05.2019
- Oversaw all aspects of HR for more than 60 employees including background checks and licensing compliance.
- Reduced operational costs through effectively generating AR/AP reports and processed payments for 112+ residents
- Coordinated schedules for multiple departments, ensuring smooth business operations.
- Developed training materials for staff to ensure compliance with OSHA and HIPPA requirements which improved overall knowledge base within the organization.
Scheduling Coordinator
Blacker Orthodontics
06.2016 - 05.2018
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Minimized disruptions to daily operations during peak periods by proactively identifying potential bottlenecks in advance.
- Collaborated with clinical team on daily flow expectancies to ensure seamless patient experience.
Education
No Degree - General Education
Grand Valley State University
Allendale, MISkills
- Deadline Management
- Relationship Building
- Attention to Detail
- Microsoft Office
- Customer Service
- Strategic Planning
- Warranty Procedure Knowledge
- Division Liaison Experience
- Telephone Etiquette
- Critical Thinking
- Interpersonal Skills
Timeline
Warranty Coordinator-Phoenix Divion Liaison
Taylor Morrison
05.2019 - Current
Business Office Coordinator
Brookdale Sr. Living
06.2018 - 05.2019
Scheduling Coordinator
Blacker Orthodontics
06.2016 - 05.2018
No Degree - General Education
Grand Valley State University
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