Nicole Kaufmann
Glendale
Summary
Quality Assurance professional with strong background in ensuring product integrity and compliance. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.
Overview
17
17
years of professional experience
Work History
Quality Assurance Specialist
Fullscript / Natural Partners
Phoenix, AZ
08.2008 - 10.2025
- Conducted thorough quality assessments to ensure compliance with industry standards and regulations.
- Developed and implemented testing protocols for software updates and system enhancements.
- Collaborated with cross-functional teams to identify process improvements and enhance product reliability.
- Mentored junior QA staff on best practices in quality assurance methodologies and tools.
- Analyzed defect trends to drive continuous improvement initiatives within the QA processes.
- Led root cause analysis efforts to address recurring issues, enhancing overall product integrity.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reviewed and handled customer complaints reported by Fullscript customers & Suppliers.
- Reviewed product descriptions on the Fullscript website to make sure ingredients match the product label to ensure safety to customers regarding reactions.
Compliance Specialist
Fullscript / Natural Partners
Phoenix, AZ
08.2008 - 10.2025
- In charge of holding and reviewing product orders over $1000 for compliance ( valid practitioner license, verify products on website are not below the MSRP, check with suppliers that customer is authorized to buy specific brands, look for possible fraud/blocked accounts, adjusting inventory amounts for large Etailers etc )
- Communication with suppliers before sending orders
- Watch practitioner websites - making sure discounts do not go below MSRP
Education
High School Diploma -
Deer Valley High School
Glendale, AZ05-2004
Skills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- Relationship building
- Critical thinking
- Attention to detail
Timeline
Quality Assurance Specialist
Fullscript / Natural Partners
08.2008 - 10.2025
Compliance Specialist
Fullscript / Natural Partners
08.2008 - 10.2025
High School Diploma -
Deer Valley High School