Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicole Keevins

Nicole Keevins

Surprise

Summary

Results driven leader with an expertise in retail operations. Recognized for strong organizational skills, effective communication, and the ability to train and motivate staff to exceed goals. Passionate about fostering a culture of accountability and operational excellence. My commitment to customer satisfaction and my passion for the retail industry drive me to exceed expectations and deliver outstanding customer service.

Overview

4
4
years of professional experience

Work History

Operations Manager

Ulta Beauty
01.2025 - Current
  • Lead team of 15+ associates, resulting in consistent achievement of sales, payroll, and customer satisfaction KPIs.
  • Increase store profitability by improving operational efficiency, reducing shrink, and driving loyalty program participation.
  • Execute planograms, ad sets, and inventory tasks, maintaining 98% accuracy and timely completion.
  • Conduct interviews and onboard/train new team members across various roles, ensuring smooth transitions and high performance.
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintain accurate and timely communication with corporate teams, aiding in issue escalation and resolution.

Merchandise Manager

Ulta Beauty
05.2024 - 01.2025
  • Maintain compliance with company merchandising policies, operational procedures, and safety regulations.
  • Manage the receiving process for all incoming shipments, verifying accuracy, inspecting merchandise, and ensuring timely stock placement on the sales floor.
  • Partner with Operations Manager and other department leads to drive customer engagement and elevate in-store experience.
  • Analyze sales trends and performance metrics to make data-driven merchandising decisions and optimize product placement.
  • Foster a team culture focused on operational efficiency, customer satisfaction, and Ulta’s values of inclusion and excellence.
  • Actively assist guests during high-traffic times, modeling Ulta’s service standards and resolving customer concerns quickly and professionally.

Lead Cashier

Ulta Beauty
03.2022 - 05.2024
  • Supervise daily front-end operations, ensuring a smooth and efficient checkout experience for guests
  • Handle escalated customer concerns and resolve issues to ensure satisfaction
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Increased customer loyalty and retention.

Task Associate

Ulta Beauty
03.2024 - 05.2024
  • Assist the Operational manager and Merchandise Manager by focusing on operational metrics and how to improve sales and guest engagement and experience.
  • Help Lead Task associates to complete their task in an efficient manner.
  • Help train new Task associates when added to the team.
  • Promote operational excellence by keeping work areas replenished and faced, ensure displays and testers are clean and available to guests.
  • Put away shipment and complete merchandise resets, as well as inventory counts and procedures.
  • Adhere to the store retail goal by guaranteeing all tasks are completed as prompted.

Crew Lead

Bruster’s Real Ice Cream
08.2021 - 03.2023
  • Provided exceptional customer service in a fast-paced environment, ensuring a welcoming and positive experience for all guests.
  • Supervised and supported team members during shifts, assigning tasks and maintaining high productivity levels.
  • Trained new hires on company procedures, customer service standards, and food safety practices.
  • Handled opening and closing duties, including cash register balancing, store setup, and inventory checks.
  • Ensured adherence to cleanliness, sanitation, and food handling guidelines in compliance with health regulations.
  • Resolved customer concerns quickly and professionally to ensure guest satisfaction and repeat business.

Education

High School Diploma -

Centennial High School
Peoria, AZ
05-2023

Skills

  • Retail Management
  • Organization Skills
  • Written communication
  • Computer Literacy
  • Microsoft Office (Excel, Outlook, Word)
  • Call Handling & Phone Etiquette
  • Time Management
  • Adaptive team player
  • Critical thinking
  • Self-Motivation & Discipline

Timeline

Operations Manager

Ulta Beauty
01.2025 - Current

Merchandise Manager

Ulta Beauty
05.2024 - 01.2025

Task Associate

Ulta Beauty
03.2024 - 05.2024

Lead Cashier

Ulta Beauty
03.2022 - 05.2024

Crew Lead

Bruster’s Real Ice Cream
08.2021 - 03.2023

High School Diploma -

Centennial High School

Similar Profiles

CREATE PROFILE
Nicole Keevins