Nicole McDaniel
Vail,AZ
Overview
14
14
years of professional experience
Work History
Medical Assistant
El Rio Health Center
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Anticipating and identifying the needs of patients
Front Office Manager
Casino Del Sol Resort
08.2019 - 11.2023
- Facilitated the opening of Estrella Hotel
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Trained and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Scheduled and interviewed candidates for various positions in the hotel for hire
- Demonstrated excellent problem solving skills
- Completing and submitting payroll
- Proficient in Opera and Vision POS systems
Assistant Front Office Manager
Casino Del Sol Resort
04.2012 - 08.2019
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Oversaw the billing process, ensuring accuracy and timeliness of guest charges
- Trained new and seasoned staff
- Aided Front Office Manager with various administrative duties
- Established and maintained effective relationships with guests, vendors, and other departments
- Demonstrated excellent problem-solving skills, resolving customer service issues quickly and effectively.
- Ensured accurate billing procedures were followed consistently by front desk staff members.
- Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
Front Desk Associate
Casino Del Sol Resort
10.2011 - 04.2012
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Skills
- Patient scheduling
- HIPAA compliance
- Customer service
- Direct patient care
- Clinical documentation
- Reliable team player
- Compassionate
- Professionalism and ethics
- Adaptable
- Effective multitasking
- Customer relations
- Operations management
- Hospitality services
- Oral and writing communication
- Inventory control
- Guest relations
Timeline
Medical Assistant
El Rio Health Center
04.2024 - Current
Front Office Manager
Casino Del Sol Resort
08.2019 - 11.2023
Assistant Front Office Manager
Casino Del Sol Resort
04.2012 - 08.2019
Front Desk Associate
Casino Del Sol Resort
10.2011 - 04.2012
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