Nicole Pellerin
Phoenix
Summary
Motivated professional with strong work ethic and exceptional interpersonal skills. Proven ability in customer service, multitasking, and time management, consistently delivering positive experiences. Committed to supporting organizational goals through adaptability and effective communication. Seeking entry-level opportunities to leverage skills and contribute to company growth.
Overview
7
7
years of professional experience
Work History
Brand Ambassador
Shango Premium Cannabis
Phoenix
08.2024 - Current
- Developed brand strategies aligned with market trends and consumer insights.
- Developed and implemented successful marketing strategies for a new brand.
- Recommended product changes to enhance customer interest and maximize sales.
- Organized focus groups to gather consumer opinions on new products.
- Analyzed customer feedback to refine product offerings and messaging.
Brand Ambassador
Capricorn Management Services
Phoenix
07.2021 - 08.2024
- Developed training programs for new employees on operational procedures.
- Mentored staff on best practices for customer service interactions.
- Coordinated customer outreach initiatives to promote new products and services.
- Assisted in training new staff on customer engagement best practices.
- Managed social media channels to facilitate direct customer interaction.
- Conducted regular follow-ups to ensure continued customer loyalty and satisfaction.
- Analyzed customer interactions to identify trends and enhance satisfaction.
- Developed and implemented feedback collection strategies for service improvement.
- Analyzed performance metrics to identify areas for improvement.
Bartender
maduros cigars
Mesa
07.2019 - 07.2021
- Crafted unique cocktails using fresh ingredients and premium spirits.
- Provided exceptional customer service in a fast-paced environment.
- Managed bar inventory and procured supplies to maintain optimal stock levels.
- Trained new bartenders on menu offerings and service techniques to enhance team performance.
- Shared expertise on cigar pairings and crafted personalized recommendations for customers.
- Oversaw cash handling and processed customer transactions efficiently.
- Ensured accuracy of cash drawer to maintain financial integrity. at the end of each shift ensuring accuracy of funds received.
Skills
- Customer engagement
- Customer service
- Training program development
- Feedback analysis
- Problem solving
- Attention to detail
- Multitasking
- Call center experience
Timeline
Brand Ambassador
Shango Premium Cannabis
08.2024 - Current
Brand Ambassador
Capricorn Management Services
07.2021 - 08.2024
Bartender
maduros cigars
07.2019 - 07.2021