Nicole Petersen
Peoria
Summary
Results-driven professional with expertise in customer service, inventory management, and cash handling. Proven ability to resolve issues efficiently and enhance customer satisfaction.
Determined an Online Chat Specialist with a calm personality and handles multiple issues at once. Ready to employ exemplary marketing skills in a customer service role.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Manager
Pugz Smoke and Vape LLC
Peoria
07.2023 - Current
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Implemented inventory management procedures to maintain stock levels effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with suppliers to ensure timely delivery of products and materials.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
Personal Shopper
Instacart
Saratoga Springs
10.2020 - 07.2023
- Curated personalized shopping lists based on customer preferences and dietary restrictions.
- Communicated with customers to clarify product choices and address inquiries.
- Navigated store layouts efficiently to locate items quickly for timely deliveries.
- Managed multiple orders simultaneously while maintaining a high level of organization.
- Maintained a high level of customer service while ensuring customer satisfaction.
Pool Monitor
Legacy Farms HOA
Saratoga Springs
07.2022 - 10.2022
- Monitored pool area for safety compliance and proper usage.
- Enforced pool rules and regulations to ensure guest safety.
- Conducted regular inspections of pool facilities and equipment.
- Maintained accurate records related to attendance numbers, accident reports, or chemical readings.
Customer Service Chat Representative
ROI Solutions Inc. HelloFresh campaign
Lindon
01.2020 - 04.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Provided accurate product information to enhance customer satisfaction.
- Documented customer interactions in CRM software for tracking purposes.
- Maintained knowledge of product updates and company promotions regularly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided timely responses to customer inquiries via chat platform.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Assisted customers with inquiries via live chat support.
- Resolved issues related to orders and account management.
Election Poll Worker
State of California
Sacramento
10.2018 - 12.2018
- Set up and maintained voting equipment for smooth operations.
- Monitored polling place to ensure compliance with election laws.
- Provided support services such as answering phones, filing paperwork.
- Collected, counted, and reported results from each precinct in a timely manner.
- Assisted in the preparation of ballots for upcoming elections.
- Participated in post-election debriefing meetings with fellow poll workers.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Sandwich Artist
Subway
American Fork
12.2017 - 10.2018
- Prepared sandwiches according to customer specifications and Subway standards.
- Maintained cleanliness and organization of workstation and dining area.
- Assisted customers with menu selections and provided excellent service.
- Ensured proper food handling practices for safety and quality compliance.
- Operated cash register, processed transactions, and handled customer payments efficiently.
- Collaborated with team members to improve workflow during peak hours.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Elk Grove High School
Elk Grove, CASkills
- Inventory management
- Cash handling
- Customer service
- Live chat support
Timeline
Manager
Pugz Smoke and Vape LLC
07.2023 - Current
Pool Monitor
Legacy Farms HOA
07.2022 - 10.2022
Personal Shopper
Instacart
10.2020 - 07.2023
Customer Service Chat Representative
ROI Solutions Inc. HelloFresh campaign
01.2020 - 04.2021
Election Poll Worker
State of California
10.2018 - 12.2018
Sandwich Artist
Subway
12.2017 - 10.2018
Elk Grove High School