NICOLE SKINNER
Glendale
Summary
Dedicated professional with over 15 years of exemplary customer service experience, including successful management of a house cleaning business and assisting clients at a float therapy spa. Demonstrated expertise in client relations, problem-solving, and ensuring satisfaction. Committed to fostering positive customer experiences and promoting wellness.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Float Therapy Consultant
True Rest Float Spa
Scottsdale
10.2022 - Current
- Educate customers about the benefits of float therapy.
- Independently manage the spa during shifts, making sure all customers' individual needs are met.
- Support and connect with customers on their healing journey, listening to why they sought float therapy, and helping them reach their physical and/or mental health goals.
- Collaborate with team members, making sure to keep the spa running effectively and efficiently, including training new employees.
Independent Consultant
Norwex
01.2017 - Current
- Educate new and existing customers about the Norwex product line.
- Host in-home parties, demonstrating product use, and benefits.
- Manage personal Norwex social media pages.
- Connect with customers, listen to what their cleaning needs are, and give them several different solutions that Norwex has to offer.
Self Employed
Simple Green & Clean
01.2008 - Current
- Communicate services with the client in a professional manner, setting up an individual cleaning plan for each client.
- Clean and organize homes in a timely and efficient manner, with great attention to detail.
- Maintain a good relationship with clients, monitoring and evaluating their satisfaction, and adjusting their personal cleaning plan as needed.
Barista
Starbucks
01.2016 - 01.2017
- Made specialty coffee drinks for customers while creating a welcoming environment for new and regular customers
- Managed front of store and drive thru POS registers with accuracy and efficiency
- Provided support to fellow baristas including maintaining ingredient stock in all areas of store, brewing fresh coffee, and cleaning lobby
OBGYN Personal Assistant
Central Phoenix OBGYN
Phoenix
03.2015 - 03.2016
- I taught a prenatal breastfeeding class to clients in the medical office setting.
- Managed and posted social media content, which included information about women's health and informed clients of events being held at the office.
- Connected with customers over the phone to update file information and support a stronger patient-to-doctor connection.
Education
Lactation Educator Course - Lactation Education Classes
ASU
Tempe, AZ08-2014
BACHELOR OF - GLOBAL BUSINESS
Arizona State University
01.2003
HIGH SCHOOL DIPLOMA -
Greenway High School
01.1998
Skills
- Exceptional Client Support
- Strong Verbal Skills
- Prioritization of Tasks
- Analytical Problem-Solving
- Skilled in Digital Tools
- Effective Task Management
- Proficient in Collaborative Work
Certification
- Lactation Educator
Timeline
Float Therapy Consultant
True Rest Float Spa
10.2022 - Current
Independent Consultant
Norwex
01.2017 - Current
Barista
Starbucks
01.2016 - 01.2017
OBGYN Personal Assistant
Central Phoenix OBGYN
03.2015 - 03.2016
Self Employed
Simple Green & Clean
01.2008 - Current
Lactation Educator Course - Lactation Education Classes
ASU
BACHELOR OF - GLOBAL BUSINESS
Arizona State University
HIGH SCHOOL DIPLOMA -
Greenway High School
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