Nicole Smith
Kingman
Summary
Dynamic Parts Specialist with extensive experience at Oreilly and Napa Auto Parts, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective problem-solving and technical acumen. Skilled in parts identification and vendor relations, consistently achieving high order accuracy and fostering strong supplier partnerships.
Overview
8
8
years of professional experience
Work History
Parts Specialist
Oreilly Auto Parts
10.2025 - Current
- Operated point-of-sale systems for processing transactions efficiently.
- Provided technical support by answering product-related inquiries from customers.
- Collaborated with team members to enhance customer service experience.
- Monitored stock levels and organized merchandise displays effectively.
- Participated in training sessions to improve product knowledge and sales techniques.
- Resolved customer complaints promptly, contributing to overall satisfaction levels.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Parts Specialist
Mel's Napa Auto Parts
04.2019 - 08.2025
- Assisted customers in locating and selecting automotive parts based on needs.
- Maintained accurate inventory records to ensure product availability.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Increased store revenue by cross-selling products and upselling services to customers.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Maintained extensive understanding of common problems and methods for repair.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Adhered to company guidelines for performance and compliance.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Assistant Store Manager
Michael's Food Mart
01.2018 - 04.2019
- Supervised daily operations to ensure high standards of customer service and store presentation.
- Trained and mentored new staff on product knowledge and sales techniques.
- Assisted in inventory management, optimizing stock levels and reducing shrinkage.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Analyzed sales data to identify trends and recommend promotional strategies to boost revenue.
- Coordinated employee scheduling to maintain optimal staffing levels during peak hours.
- Led team meetings to communicate objectives, share best practices, and foster collaboration.
- Resolved customer complaints effectively, improving satisfaction ratings through proactive solutions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Education
GED -
Casa Grande Union High
Casa Grande, AZSkills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Forecasting and planning
- Sales support
- Warranty administration
- Cost reduction strategies
- Parts documentation
- Stock control
- Parts identification
- Customer service
- Ordering parts
- Verbal and written communication
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Shipping coordination
- Email communication
- Clean driving record
- Coordinating paperwork
- Sales training
- Cycle counting
- Supply orders
- Inventory auditing
- Inventory management
- Proficient in [software]
- Customer education
- Product demonstration
- Improving customer satisfaction
- Team collaboration
- Promotional planning
- Suggestive selling
- Vendor relations
- Training and coaching
- Staff training
- Goal setting
- Operations management
- Technical acumen
- Product merchandising
- Account updating
- Performance tracking
- Purchasing oversight
- Report generation
- Delivery coordination
- Parts installation
- SAP
- Parts department organization
- Stock number and pricing data
- Maintenance schedules
- Returns management
- Reviewing deliveries
- Parts recommendation
- Replacement parts identification
- Active listening
- Payment processing
- Product research
- Customer relationship development
- Inventory coordination
- Price negotiation
- Product recommendations
- Marketing promotions
- Product and service sales
- Revenue generation
- Order documentation
- Project management
- Complaint handling
- Sales strategy development
- Business development
- Sales coaching
- Team building
- Customer needs assessment
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Reliability
- Excellent communication
- Organizational skills
- Deal closing
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Customer interaction
- Relationship building
- Safety procedures
- Task prioritization
Languages
Spanish
Limited Working
Timeline
Parts Specialist
Oreilly Auto Parts
10.2025 - Current
Parts Specialist
Mel's Napa Auto Parts
04.2019 - 08.2025
Assistant Store Manager
Michael's Food Mart
01.2018 - 04.2019
GED -
Casa Grande Union High