Nicole Southard
Phoenix
Summary
Strong problem solver with excellent communication skills and a passion for learning. Eager to contribute to team success, take on new challenges, and support organizational goals through dedication, adaptability, and a positive attitude.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Bar Operations Manager
Goldman Management Inc.
Scottsdale, AZ
05.2024 - Current
- Oversees daily bar operations across 15 locations, ensuring compliance with company policy and standards.
- Develops staff training programs, enhancing service quality and operational efficiency.
- Ensures smooth operations during busy periods by effectively managing front-of-house and back-of-house teams.
Lead Bartender
Zipps Sports Grill
Phoenix, AZ
10.2012 - 05.2024
- Modeled exceptional customer service skills, linking customer loyalty to revenue growth.
- Trained and mentored bartenders on drink preparation, customer service standards, and company policies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Mortgage Loan Officer
Agave Home Loans
Phoenix, AZ
05.2021 - 09.2023
- Evaluated borrower creditworthiness to ensure compliance with lending guidelines.
- Facilitated loan applications and processed documentation for timely approvals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Education
Bachelor of Arts - Global Health
Arizona State University
Tempe, AZ05-2019
Skills
- Integrity
- Strong work ethic
- Attention to detail
- Training and mentoring
- Excellent customer service
- Adaptable nature
- Problem-solving abilities
Certification
- Arizona Food Protection Manager
- Title 4 Management Liquor Law
Timeline
Bar Operations Manager
Goldman Management Inc.
05.2024 - Current
Mortgage Loan Officer
Agave Home Loans
05.2021 - 09.2023
Lead Bartender
Zipps Sports Grill
10.2012 - 05.2024
Bachelor of Arts - Global Health
Arizona State University