Nicolette Hill
Phoenix
Summary
Professional Service Representative with a proven ability to thrive in fast-paced environments while delivering exceptional customer service and support. Skilled at building positive customer relationships, resolving inquiries efficiently, and adapting to changing priorities. Demonstrates strong teamwork, communication, and multitasking abilities while maintaining accuracy and organization. Reliable, results-driven, and committed to providing outstanding service and contributing to team success.
Overview
12
12
years of professional experience
Work History
Server
Olive Garden
Phoenix, AZ
12.2018 - 11.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Delivered exceptional customer service to enhance guest satisfaction and drive repeat business.
Manager
Celebrity Tanning
Peoria
02.2016 - 08.2018
- Participated in physical inventory counts to keep information accurate and current.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Receptionist
Roll Shutter Systems
Phoenix
04.2014 - 04.2017
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Education
Some College (No Degree) - Associate of Arts
Glendale Community College,
Glendale, AZ05-2026
High School Diploma -
Sandra Day O'connor High School
Glendale, AZ05-2016
Skills
- Mentoring
- Problem Solving
- Organization
- Adaptability
- Prioritization
- Work Ethic
- Customer Service
- Communication
- Quick Learner
- Performance Driven
References
McKenzie Neville, Olive Garden, Manager - (805)258-3884
Gavin Merzanis, Olive Garden, Manager - (480)650-4050
Samantha Bailey, Celebrity Tanning, Manager - (623)262-4003
Lisa DeSanti, Roll Shutter Systems, Manager - (602)321-3461
Timeline
Server
Olive Garden
12.2018 - 11.2025
Manager
Celebrity Tanning
02.2016 - 08.2018
Receptionist
Roll Shutter Systems
04.2014 - 04.2017
High School Diploma -
Sandra Day O'connor High School
Some College (No Degree) - Associate of Arts
Glendale Community College,