Nigar Karimzade

• Regularly analyzed transaction, payment, and customer inquiry data using Excel/Google Sheets and SQL to identify trends and problem areas.

• Tested API requests via Postman to verify the accuracy and reliability of data transfer between systems.

• Logged and tracked operational requests in JIRA and CRM systems, ensuring transparency and traceability of processes.

• Collaborated with internal teams (operations, technical support) to improve service quality and response time.

• Demonstrated a high level of accuracy and attention to detail in daily operational and reporting tasks.

● Issue investigation: Investigated successful and failed in-app transactions, analyzing system logs to identify and document root causes for the development team.

● Technical liaison: Acted as a bridge between customers/business users and developers, converting reported issues into structured, actionable tickets.

Verification: Verified transaction data against logs to ensure accuracy and consistency across the application.

● Environment management: Coordinated updates between TXPG test and production environments, documenting change requirements for the technical team.

● Monitoring & verification: Monitored e-commerce transactions on the server and investigated discrepancies to ensure accurate transaction processing.

● Application support: Provided support for banking application issues, escalating and tracking resolutions with relevant stakeholders.

• Provided operational support for a non-bank credit organization (MFI/BOKT).

• Investigated and resolved technical and operational issues arising during online credit processing.

• Analyzed credit transactions to ensure timely and accurate execution, identifying discrepancies.

• Communicated with customers and partner institutions by phone and email to resolve operational issues.

• Verified and corrected system records.

● Transaction investigation: Conducted thorough investigations of successful and unsuccessful card transactions, documenting findings for internal stakeholders.

● Service monitoring: Supervised and monitored SMS banking services, ensuring accurate information dissemination and prompt troubleshooting.

● Stakeholder coordination: Directed customer inquiries to the relevant internal teams, facilitating clear communication between departments to ensure prompt issue resolution.