Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Nigar Malikova

Ganja,Azerbaijan
Nigar Malikova

Summary

Professional Call Centre Agent with excellent phone manner, outstanding interpersonal skills and first-class customer service expertise. Proficient in sales and customer data management.

Strong background in customer service, sales generation and complaint handling. Brings experience establishing follow-up call systems to resolve complaints and increase customer satisfaction.

Reliable call centre professional with experience in handling high call volumes with accuracy for optimum productivity. Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems. Dependable team player committed to improving call metric standards.

Overview

6
years of post-secondary education

Work History

Azercell Telekom
Ganja, Azerbaijan

Call Centre Representative
08.2023 - Current

Job overview

  • Optimised customer experience by tailoring responses to individual needs.
  • Used targeted questioning techniques to determine customer needs and appropriate support.
  • Attended regular product training to enhance customer advice.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Improved call metric standards to exceed performance KPI targets.
  • Trained junior agents on customer service excellence, boosting customer satisfaction rates.

Education

Moscow State Humanitarian Economic Institute
Moscow, Russia

Diploma of Higher Education from labor economics
09.2007 - 08.2013

Skills

  • Bilingual customer service
  • Excellent product knowledge
  • Customer communication
  • Email and live chat support
  • Stress management
  • Service knowledge
  • Sales negotiation
  • Customer communications
  • Practical problem solver

Languages

English
Intermediate
Russian
Proficient (C2)
Turkish
Beginner

Timeline

Call Centre Representative

Azercell Telekom
08.2023 - Current

Moscow State Humanitarian Economic Institute

Diploma of Higher Education from labor economics
09.2007 - 08.2013
Nigar Malikova