Nigar Mukhtarova
Baku
Summary
Qualified Business Intelligence Analyst with analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Intelligence Specialist
Azercell Telecom LLC
Baku
01.2019 - Current
- Conducted data analysis, created reports and dashboards using Tableau and Power BI.
- Developed complex SQL queries to extract and analyze data from multiple sources.
- Provided guidance on the use of analytics tools such as R, Python, SAS.
- Generated standard or custom reports summarizing business, financial or economic data.
- Provided technical support for existing reports, dashboards or other tools.
- Maintained or updated business intelligence tools, databases or dashboards.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Worked with teams to build self-service reports and establish automated processes for large-scale data analyses.
- Generated daily, monthly and annual reports to address short- or long-term business intelligence questions.
CRM Specialist
Azercell Telecom LLC
Baku
01.2018 - 01.2019
- Integrated third-party applications into the existing CRM platform to enable better tracking of leads and customers.
- Collaborated with marketing teams to develop campaigns that drive sales through effective utilization of the CRM system.
- Analyzed customer data to identify trends and develop insights into customer behavior.
- Participated in cross-functional meetings with other teams such as sales, marketing, product development.
- Conducted data analysis to identify trends in customer behavior and preferences.
Call Center Representative
Azercell Telecom LLC
Baku
01.2014 - 01.2018
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
High School Diploma -
BMLK Lyceum #43
Baku06-2011
BBA - Business Administration
Azerbaijan State Oil Academy
Baku06-2015
Skills
- Data Visualization
- Advanced Excel
- KPI Monitoring
- Data Analysis
- Report Preparation
- Forecasting ability
- Teamwork and Collaboration
- Analytical Thinking
Languages
Azerbaijani
First Language
Russian
Proficient (C2)
C2
English
Advanced (C1)
C1
Certification
- Harvad Business School Online
Business Analytics
- Simplilearn:
Excel
Python
Tableau
Data Analyst
Timeline
Business Intelligence Specialist
Azercell Telecom LLC
01.2019 - Current
CRM Specialist
Azercell Telecom LLC
01.2018 - 01.2019
Call Center Representative
Azercell Telecom LLC
01.2014 - 01.2018
High School Diploma -
BMLK Lyceum #43
BBA - Business Administration
Azerbaijan State Oil Academy
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