Summary
Overview
Work History
Education
Skills
Personal Information
LANGAUGES
Timeline
Generic

Nigar Muradova

Baku

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Reservations Manager

Regea Travel & DMC
Baku
06.2023 - 06.2024
  • Organizing and booking hotel reservations.
  • Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
  • Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
  • Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
  • Assisted customers in selecting room types based on their preferences and budget constraints.

Reservations Coordinator

International Astronautical Congress 2023 (temporary employment)
Baku
10.2023 - 10.2023
  • Maintained accurate records of all reservations and cancellations.
  • Handled incoming calls pertaining to new reservations, inquiries, cancellations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Reviewed customer requests to ensure accuracy of data entered into system.
  • Monitored changes in reservation status, modified existing reservations as needed.

RESTAURANT HOSTESS

Shusha Qala by CafeCity
Shusha
06.2024 - 07.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Delivered pick-up and curbside orders to guests.

Tour Guide

Freelance
08.2024 - 02.2025
  • Followed safety protocols at all times while guiding guests through the tour areas.
  • Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
  • Created customized tour packages according to customer preferences.
  • Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.

Restaurant Hostess

Terrace 145 by 145 group
Baku
03.2025 - Current
  • Greeted customers and escorted them to their tables.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Provided menus and answered questions about menu items and specials.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Managed reservations, waitlists, and special requests for large parties.

Education

Tourism And Hospitality - Translation (AZ-ENG)

Azerbaijan Tourism And Management University
Baku, Azerbaijan
06.2023

Skills

  • Customer service
  • Effective multitasking
  • Phone etiquette
  • Interactive communication skills
  • Greeting guests
  • Hospitality service expertise
  • Complaint handling
  • Reservation management
  • Restaurant operations
  • Event planning
  • Attention to detail
  • Fluency in English

Personal Information

Date of Birth: 04/29/02

LANGAUGES

  • Azerbaijani (mother tongue)
  • English, Bilingual or Proficient (C2)
  • Russian, Elementary (A2)
  • Turkish, Bilingual or Proficient (C2)

Timeline

Restaurant Hostess

Terrace 145 by 145 group
03.2025 - Current

Tour Guide

Freelance
08.2024 - 02.2025

RESTAURANT HOSTESS

Shusha Qala by CafeCity
06.2024 - 07.2024

Reservations Coordinator

International Astronautical Congress 2023 (temporary employment)
10.2023 - 10.2023

Reservations Manager

Regea Travel & DMC
06.2023 - 06.2024

Tourism And Hospitality - Translation (AZ-ENG)

Azerbaijan Tourism And Management University

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Nigar Muradova