Summary
Overview
Work History
Education
Skills
Trainings Courses Certifications
Affiliations
Timeline
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Nigar Salimova

Nigar Salimova

Baku,BA

Summary

Dynamic professional with strong expertise in banking systems, specializing in customer service, settlements, analysis, process improvement, and stakeholder collaboration. Experienced in gathering and documenting requirements, analyzing business needs, and supporting IT and operational projects. Proficient in SQL and skilled at bridging the gap between business and technical teams, with a proven ability to deliver effective solutions and drive value in complex, high-pressure environments.

Overview

13
13
years of professional experience

Work History

Leading Specialist(Credit & Non-Credit(Settlement)

Yelo Bank OJSC
12.2022 - Current
  • Oversaw reporting, documentation, and recordkeeping.
  • Collaborated with teams to maintain operations and establish credit policies, ensured compliance with lending regulations and achieved credit targets.
  • Managed external relations to monitor and close outstanding balances.
  • Addressed customer complaints to reduce dissatisfaction.
  • Provided support to internal and external customers.
  • Resolved product or service concerns to boost retention and sales.
  • Reviewed operations and implemented process improvements.
  • Generated presentations outlining operational objectives for senior leadership review.
  • Proposed improvements to operational processes for increased efficiency and effectiveness.

Leading Specialist

Rabitabank OJSC
08.2020 - 12.2022
  • Maintained customer satisfaction with proactive strategies to address needs and resolve concerns.
  • Delivered prompt and effective support to internal and external customers, provided tailored advice and assistance for special customer needs.
  • Managed high call volumes with minimal wait times.
  • Tracked service cases and updated customer information in software systems.
  • Built strong client relationships, consistently exceeding service standards, responded to requests with personalized recommendations and excellent support.
  • Calculated order totals, updated accounts, and maintained accurate inventory records, assisted with product selection.

Leading Specialist Corporate Customer Service Dep

AG Bank OJSC
08.2017 - 08.2020

Front Office Specialist

AG Bank OJSC
08.2015 - 08.2017

Junior Specialist

AG Bank OJSC
01.2013 - 08.2015

Education

Bachelor's Degree - International Economics Relations

Azerbaijan Cooperation University
06.2013

Skills

  • Requirements gathering and documentation
  • Process improvement and optimization
  • Jira (Agile workflows, issue tracking)
  • SQL (basic query writing, data extraction)
  • Temenos T24 , GNI ,BPM
  • MS Office Suite (Excel, Word, PowerPoint, Outlook), customer relations
  • Stakeholder Communication & Collaboration
  • Quality deliverables
  • Special request operations
  • Register operations
  • Critical thinking
  • Business and systems analysis
  • Customer order management
  • Teamwork
  • Collaboration
  • Communication
  • Interpersonal skills
  • Planning
  • Coordination
  • Issue resolution
  • Complaint resolution
  • Customer data confidentiality
  • Knowledge of payment systems
  • Knowledge of money transfer systems

Trainings Courses Certifications

  • Full Stack Development, Code Academy, 01/01/18
  • Professional Microsoft Excel ( ZEN ANALYTICS)

Affiliations

  • International conferences and workshops (IMEX Frankfurt, BIT Milano, MeetEx Zagreb, IBTM World Barcelona, Conventa Ljubljana)

Timeline

Leading Specialist(Credit & Non-Credit(Settlement)

Yelo Bank OJSC
12.2022 - Current

Leading Specialist

Rabitabank OJSC
08.2020 - 12.2022

Leading Specialist Corporate Customer Service Dep

AG Bank OJSC
08.2017 - 08.2020

Front Office Specialist

AG Bank OJSC
08.2015 - 08.2017

Junior Specialist

AG Bank OJSC
01.2013 - 08.2015

Bachelor's Degree - International Economics Relations

Azerbaijan Cooperation University

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Nigar Salimova