Nihad Jafarli
Baku City
Summary
Proactive Sales Administrator offering enough background processing sales orders, arranging deliveries and rendering after-sales support. Liaises well with suppliers and handling ad-hoc customer sales queries and orders. Proficient in SalesForce CRM coupled with in-depth knowledge of paper and digital filing systems. Communicative and direct professional committed to achieving quality results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Online Sales Assistant Intern
Wegros
02.2023 - 06.2023
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Sales Administrator Intern
NORM OJSC
07.2023 - 09.2023
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Planned and directed staff training and performance evaluations.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Set and achieved company defined sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Bachelor of Economics - Economy
Azerbaijan State Economic University
Baku City07.2024
Skills
- Client Relationship Management
- Production Support
- Sales Tracking
- Account Development
- Market Research
- Social Media Savvy
- Marketing Strategy
- Direct Sales
Certification
- Business in Career Training - 13.05.2023
- Certified Sales Administrator Intern, Norm OJSC - 03.07.2023 - 08.09.2023
- LinkedIn Marketing Strategy - LinkedIn Learning - 05.08.2023
- Digital Marketing Foundations - LinkedIn Learning - 08.08.2023
- B2B Foundations - LinkedIn Learning - 15.08.2023
- Certified Logic Competition Finalist - 10.05.2023
Languages
Azerbaijan
Native language
English
Upper intermediate
B2
Turkish
Upper intermediate
B2
Russian
Elementary
A2
German
Beginner
A1
Hobbies
- Football: Avid player for 5 years
- Guitar Self-taught since 2016, the guitarist is proficient in playing a variety of genres and regularly performs at home or on special occasions.
- Movies: Passionate with a particular interest in detective, adventure, science fiction and history genres,
- Table Tennis: Enthusiastic table tennis player, competing in local tournaments and improving my skills through regular practice.
Timeline
Sales Administrator Intern
NORM OJSC
07.2023 - 09.2023
Online Sales Assistant Intern
Wegros
02.2023 - 06.2023
Bachelor of Economics - Economy
Azerbaijan State Economic University
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