Nihat Aliyev
Baku
Summary
Dynamic hospitality professional with experience at Ritz-Carlton Baku, excelling in guest relations and event coordination. Proven ability to enhance guest experiences through effective communication and empathy. Skilled in Microsoft Office and adept at problem-solving, ensuring seamless operations and memorable stays for all guests.
Overview
2
2
years of professional experience
Work History
Front Office (Trainee)
Ritz-Carlton Baku
05.2023 - 10.2023
- Bell Team: Contributed to the efficient operation of the bell team, assisting guests with luggage, and providing a warm welcome upon arrival.
- Guest Relations: Engaged with guests, addressing inquiries, and ensuring a positive experience throughout their stay.
- Call Center: Handled incoming calls, maintaining a professional and helpful demeanor.
- Concierge: Assisted guests with recommendations and ensured their needs were met for an enhanced stay.
Land Sport Instructor
Shamakhi Palace Sharadil Hotel
Shamakhi
06.2021 - 07.2021
- Animating and organization of events and tournaments of team sports (football, beach volley, table tennis, bocce ball etc.)
- Responsibility for the public.
- Program Organization
Education
Bachelor of Science - Tourism and Hospitality Management, English sector
Azerbaijan Tourism Management University
Baku, Azerbaijan06-2024
Bachelor of Science - Marketing, Researching, Microeconomics, Deutsch Language, Accounting, Law, Human Resources
IMC University of Applied Sciences Krems
06-2024
IELTS -
Cambridge Assessment English
05-2016
Skills
- Communication skills
- Good organizational skills
- Customer service skills
- Empathy
- Emotional intelligence
- Good command of Microsoft Office applications
- Outlook mailings
- PowerPoint presentations
- Creativity
- Teamwork
- Leadership
- Fast learning
- Cultural awareness
- Proactive
- Reactive
- Effective communication
- Problem solving
- Event coordination
Personal Information
- Date of Birth: 06/10/03
- Gender: Male
- Nationality: Azerbaijani
Additional Information
Fundamentals of Graphic design and photoshop, 11/14/22, Tourism and Hospitality Industry Training, 2020, Tourism Careers, Preparing for a Career in Hospitality and Tourism, 2016-2017, ECIC English School, 2015-2016, ECIC English School, 2013-2014
Affiliations
English diploma – ECIC (English Communication and International Culture) completed
- Formal English language training with an emphasis on written and verbal proficiency
IELTS certification – British Council / IDP score: 6.0
- Verified English proficiency in accordance with international standards
Executive leadership sessions – Ritz-Carlton Baku, awarded two first-class certificates
- Completed exclusive leadership and executive management courses under the guidance of Ritz-Carlton's executive manager
- Emphasis on elite service standards, operational excellence, and customer engagement—transferable to civil service and public-facing governmental roles
Languages
- Azerbaijan: C1
- Turkish: C1
- English: B2
- Deutsch: B1
- Russian: A2
Timeline
Front Office (Trainee)
Ritz-Carlton Baku
05.2023 - 10.2023
Land Sport Instructor
Shamakhi Palace Sharadil Hotel
06.2021 - 07.2021
Bachelor of Science - Tourism and Hospitality Management, English sector
Azerbaijan Tourism Management University
Bachelor of Science - Marketing, Researching, Microeconomics, Deutsch Language, Accounting, Law, Human Resources
IMC University of Applied Sciences Krems
IELTS -
Cambridge Assessment English
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