Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nijat Shikhaliyev

Nijat Shikhaliyev

Baku,BA

Summary

I am seeking for a new challenge in my career where I can utilize my skills and experience to the best of my ability for a new company and improve my knowledge. I am open to discuss new opportunities which can further create me a chance for a career progression.

Overview

9
9
years of professional experience

Work History

Project Manager

ITECA Caspian
11.2022 - Current
  • Managing multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Development comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordination of the work of all departments on the project
  • Development of event sectors/indices
  • Provided detailed project status updates to stakeholders and executive management.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Working with the team on event content in the frame of exhibition
  • Market research of the project industry, monitoring and analysis of the relevant industry in the region.
  • Development and updating of the sales database
  • Development of new marketing and sponsorship services, periodic updating of existing ones
  • The continuous evolution of marketing and sponsorship services, including both the introduction of new offerings and the regular review and enhancement of existing ones.
  • Generating content and preparing materials for the project's website.
  • Regular meetings and communications with companies and organizations to engage them as participants or sponsors of the project.
  • Collaborating closely with governmental agencies
  • Engaging with agents, overseeing the team's collaboration with them, and monitoring agents' target achievement.
  • Control and verification of all materials of project (brochures, catalogs, etc.)

Customer Service Representative

Leobank
06.2022 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Documented and detailed calls and complaints using call center's CRM database.

Customer Service Representative

Azerconnect LLC (Bakcell)
10.2021 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Documented and detailed calls and complaints using call center's CRM database.

Cashier

SAFFRON RESTAURANT GROUP
05.2017 - 10.2021

Performing Authority

MQS LTD
08.2015 - 04.2017

I have been taking part in BP’s large project Shah Deniz 2 construction as Performing Authority. I was responsible for the radiography activities to test welding joints being carried out under the permit.

Responsibilities included but not limited to:

  • Control of safety work of radiography crew during the worktime
  • Work together with Area Authority and HSE representative to reduce risks and hazards
  • To prepare Permit to Work and determine hazards and control measures
  • Participate in Risk Assessment Level 2 if required
  • To stop work and reassess if any hazard identified
  • To have a toolbox to all personnel who enters the working area
  • To check availability of all equipment and tools
  • Hand over the job and work place in safe condition to the next shift.

Education

Bachelor of Science - Electrical And Power Engineering

Azerbaijan State Oil And Industry University
05.2014

Skills

    Excellent verbal and written communication skills and ability to influence at senior level

    Experience of working in a fast paced environment

    Robust approach to work requiring attention to detail

    Able to work independently with minimal supervision

    Strong organizational skills including proven ability to prioritise work effectively

    Customer focused with a proven ability to deal with people at all levels

    Understanding the importance of confidentiality in the work environment

    Ability to manage/ support multiple projects

    Ability to present in front of small/medium groups

    Ambitious, responsible, detail oriented, initiative

    Excellent HSE/safety awareness

Timeline

Project Manager

ITECA Caspian
11.2022 - Current

Customer Service Representative

Leobank
06.2022 - 07.2022

Customer Service Representative

Azerconnect LLC (Bakcell)
10.2021 - 06.2022

Cashier

SAFFRON RESTAURANT GROUP
05.2017 - 10.2021

Performing Authority

MQS LTD
08.2015 - 04.2017

Bachelor of Science - Electrical And Power Engineering

Azerbaijan State Oil And Industry University
Nijat Shikhaliyev