Adriana Vega Santiago
Goodyear
Summary
Professional with experience in employee training and customer service, contributing to the development of new associates in operational procedures. Demonstrated ability to maintain merchandise displays and ensure a clean store environment, while effectively collaborating with team members to meet deadlines. Supported management in identifying process improvements and implementing changes, resulting in enhanced operational efficiency. Provided leadership and motivation to staff, ensuring high standards of task completion and resource coordination for project goals.
Hardworking Cap 2 Associate highly knowledgeable about company retail practices and shipment processing. Expert in quickly unloading, downstacking and moving products for fast-paced restocking. Keeps teams on-track with daily goals by quickly handling any need. Trained in equipment operation and OSHA safety requirements.
Overview
4
4
years of professional experience
Work History
CAP 2 Associate
Walmart
Buckeye
10.2024 - 02.2025
- Assisted in training new associates on customer service protocols and operational procedures.
- Replenished merchandise displays when needed according to company guidelines.
- Collaborated with colleagues to ensure efficient completion of tasks within deadlines.
- Assisted in maintaining a clean store environment through dusting shelves and vacuuming floors.
- Followed up with customers after purchase was made via phone or email regarding satisfaction level.
- Organized back-room stock shelves according to company policies and procedures.
- Followed pick sheets to pull merchandise for restocking on sales floor.
Team Lead
Panda Express
Goodyear
07.2021 - 05.2023
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Coordinated team resources to achieve project goals.
- Collaborated with management team to implement new work procedures or policies.
Education
High School Diploma -
Buckeye Union High School
Buckeye, Arizona01-2023
Skills
- Employee training
- Customer service
- Visual merchandising
- Supply restocking
Timeline
CAP 2 Associate
Walmart
10.2024 - 02.2025
Team Lead
Panda Express
07.2021 - 05.2023
High School Diploma -
Buckeye Union High School